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Intranet Use: A Study of Five Swedish Organizations
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
2005 (English)In: Journal of Organizational Transformation and Social Change, ISSN 1477-9633, Vol. 2, no 2, 153-180 p.Article in journal (Refereed) Published
Abstract [en]

This paper presents a study carried out 2002, concerning the Intranet in five Swedish organizations. The purpose is to investigate in what way different aspects influence the use and understanding of an Intranet. An explorative approach is used, based on two interview guides. The first guide is aimed at managers and IS representatives and covers background aspects of the Intranets, as well as data about the businesses and their Intranets. The second guide is directed to all kinds of users and covers aspects of the use of Intranet and in what way users can influence the content and understanding of the Intranet. The persons interviewed represent end-users, managers and members of the IS staff. Results show that the Intranets in the study are poorly matured and that the main use mode is ‘publishing’. The underlying philosophy of the Intranets seems to be self-information rather than informing others. Furthermore, the use and understanding of Intranet differs between end-users, managers and IS –staff, according to trust and ideas of responsibilities. Finally, important aspects to be considered when investigating the use of Intranets in further research are identified. These aspects are strategies, social context, further development process, competence and the Intranets’ organizational affiliation as well as the culture of the organization.

Place, publisher, year, edition, pages
2005. Vol. 2, no 2, 153-180 p.
Keyword [en]
Intranet use, explorative approach, strategies, further development process, social context, organizational affiliation, organizational culture
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:miun:diva-1151DOI: 10.1386/jots.2.2.153/1Local ID: 1987OAI: oai:DiVA.org:miun-1151DiVA: diva2:26183
Available from: 2008-09-30 Created: 2008-09-30 Last updated: 2011-01-10Bibliographically approved
In thesis
1. Designing Intranets for Viability: Approaching Organizational Empowerment and Participation
Open this publication in new window or tab >>Designing Intranets for Viability: Approaching Organizational Empowerment and Participation
2006 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Intranets appeared in the mid-1990s and were perceived as the answer to the need for the integration of existing Information Systems into organisations. Despite the fact that there has been extensive research regarding implementation, development processes, policies standardisation vs. creativity and so forth, the potentiality of Intranets has not been fully exploited. Intranets offer many advantages in the form of working networks that support and enable empowered employees to participate in the development of the organisation, to enable the measurement of essential functions and to monitor undesired conditions and find suitable functions that support daily work. The research approach in this thesis has alternated between analysis empirical studies, and design. Current literature, research findings in the form of articles, etc., are analysed, an empirical study of five organisations is conducted and finally a design of possible functions is accomplished. In the analysis of the state-of-the-art, current research can be grouped into four topics partly overlapping each other; questions concerning informatics, organisation theory, knowledge management, and design. Urgent issues for further research are identified as mainly belonging to the topics informatics and organisation theory; management and strategy, empowerment, further development processes, use, and roles. Findings from a study of five Swedish organisations show a need for identifying the philosophy of technology in the organisations in order to make an organisation’s view of technology common throughout the organisation. Furthermore, functions supporting daily work are lacking to a high degree. Further lacks and demands are identified, as well as potential functions and new possibilities. In the next section, the Philosophy of Technology is related to an Intranet. The discussion is based on a model which consists of the concepts Conception, Use, Technology, and Policy. Making the Philosophy of Technology common in organisations is connected to the empowerment of employees and is a guarantor, along with the influence of the VSM on the design, for the impact on and participation in the processes of an organisation. The next part deals with possible advantages of combining the cybernetic model, the Viable System Model, by Stafford Beer, and an Intranet. It is found that the VSM can support the design of Intranets according to essential functions such as Early Warning Systems connected to production units and levels that are to be made aware of undesired conditions in the organisation. Furthermore, functions for amplifying and attenuating information – both between parts of the organisation and between the organisation and the environment – are to be designed. Further examples of functions supporting the organisation, in order to make it viable, are given. The main contribution of the thesis is the identification of core functions in an Intranet as establishing functions for supervision (Early Warning Systems), attenuating and amplifying information between the organisation and the environment and between subparts in the organisation. Furthermore, the interface is to be designed so the underlying technology is “visible:” Where are the different parts of the Intranet located physically? Who delivers information to the different parts? Who uses the functions? Who is responsible? The transparency of the interface makes the philosophy of technology visible throughout the organisation; the concepts are the same, the actual use is the same as the intended use, and policy is active and well known and finally, the possibilities and the limitations with/inherent to an Intranet are known among the users.

Finally, examples of further research are given – both as regards the implementation of Intranets based on the VSM design and as regards making the interface transparent.

Place, publisher, year, edition, pages
Umeå: Univ., 2006. 74 p.
Series
Research reports in informatics, ISSN 1401-4572 ; RR 06.01
Keyword
Intranet design, Viable System Model, empowerment, democracy, autonomy, recursion, viability, participation
National Category
Computer and Information Science
Identifiers
urn:nbn:se:miun:diva-5427 (URN)4069 (Local ID)91-7264-002-2 (ISBN)4069 (Archive number)4069 (OAI)
Public defence
(English)
Available from: 2008-09-30 Created: 2009-01-09Bibliographically approved

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
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Output format
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