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E-Government: An Improvement in Service?
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
2004 (English)In: Proceedings of the IADIS International Conference E-society 2004, IADIS Press , 2004, 27-35 p.Conference paper, (Refereed)
Abstract [en]

Managers and other key staff involved in the development of Swedish e-government services were interviewed about their perceptions of changes caused by the shift from more traditional forms of government service delivery. Almost all were satisfied with the progress of the transition. It was felt that a shift to systems that are electronically based will result in economies and greater organizational efficiency. When questioned about potential problems, most felt they were manageable. However, they did not describe strategies indicating that problems were being addressed and managed. Focus was on getting functioning systems in place and then resolving with problems as identified. Evident was that issues such as being able to effectively evaluate progress/success, creating systems accessible by all potential users, information security, understanding costs and planning for rapid technology change were being minimized or ignored. Apparent is that until the issues are adequately addressed final cost is unknown, e-government systems will not by accessible by some citizens because they lack the skills and/or resources needed to take advantage of services offered, and the extent of change is unclear. Recommended is to better define real and potential problems and then to include solutions in e-government planning, design and implementation processes.

Place, publisher, year, edition, pages
IADIS Press , 2004. 27-35 p.
Keyword [en]
24/7 government, accessibility, e-services, e-government, Sweden
National Category
Computer Science
Identifiers
URN: urn:nbn:se:miun:diva-1062Local ID: 2726ISBN: 972-98947-5-2 (print)OAI: oai:DiVA.org:miun-1062DiVA: diva2:26094
Available from: 2008-09-30 Created: 2008-09-30Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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More styles
Language
  • de-DE
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  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
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Output format
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