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"e" i retorik och praktik.: Elektronisk förvaltning i översättning.
Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences. (CITIZYS)ORCID iD: 0000-0002-5337-3287
2009 (Swedish)Doctoral thesis, comprehensive summary (Other academic)Alternative title
"e" as rhetoric and practice. : eGovernment in translation. (English)
Abstract [en]

The overall purpose of this study is to contribute to the discussion of eGovernment implementation by making the implicit organisational micro dynamic processes involved in the framing and implementation of eGovernment explicit. I want to highlight the important process trough which eGovernment is framed and translated by organisational members and in what way it effects different divisions of practice. To do so, two different analytical aspects of organisational life, the rhetoric of management and the reality of work practices are used as a theoretical context for analysing some implications of eGovernment implementation. These analytical dimensions of organisational life are used to discuss a case study looking at the implementation of eGovernment in a local Swedish municipality.

 

The main contribution of this thesis is a theorisation of how to understand the organisational micro dynamic processes involved in the implementation of eGovernment in public administration. New insights could be gained, for researchers and practioners, by analysing the transformation of practice as an ongoing process characterised by micro-political translation processes involving actors as well as actions and meanings in both rhetoric and practice.

Place, publisher, year, edition, pages
Sundsvall: Mittuniversitetet , 2009. , 139 p.
Series
Mid Sweden University doctoral thesis, ISSN 1652-893X ; 74
Keyword [en]
eGovernment, public administration, information technology, translation, rhetoric of management, work practices
National Category
Sociology
Identifiers
URN: urn:nbn:se:miun:diva-9585ISBN: 978-91-86073-50-3 (print)OAI: oai:DiVA.org:miun-9585DiVA: diva2:233146
Public defence
2009-10-23, L111, Campus Sundsvall, Mittuniversitetet, Sundsvall, 13:15 (Swedish)
Opponent
Supervisors
Available from: 2009-08-31 Created: 2009-08-28 Last updated: 2016-09-29Bibliographically approved
List of papers
1. The myth of eGovernment
Open this publication in new window or tab >>The myth of eGovernment
2009 (English)In: Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective, Hershey: Information Science Reference, 2009, 313-328 p.Chapter in book (Other academic)
Abstract [en]

The authors of this chapter suggest that e-government is best understood as a mythologised megatrend. They argue that it has become a symbol for the modernised government of today. A symbol which, in some sense has to be demythologized in order to be realised. The authors suggest that by analysing general and specific interpretations, the myth can be partially unravelled, which is illustrated by a large scale study based on 2624 employees in public administration. The authors suggest a loose coupling between the general and the specific level.

Place, publisher, year, edition, pages
Hershey: Information Science Reference, 2009
National Category
Other Social Sciences not elsewhere specified
Identifiers
urn:nbn:se:miun:diva-7628 (URN)2-s2.0-84898535746 (Scopus ID)978-1-60566-390-6 (ISBN)
Available from: 2008-12-11 Created: 2008-12-10 Last updated: 2016-09-29Bibliographically approved
2. eGovernmentality: on Electronic Administration in Local Government
Open this publication in new window or tab >>eGovernmentality: on Electronic Administration in Local Government
2009 (English)In: Electronic Journal of e-Government, ISSN 1479-439X, E-ISSN 1479-439X, Vol. 7, no 1, 55-64 p.Article in journal (Refereed) Published
Abstract [en]

As a consequence of the advance of information technology into the realm of public administration, we are now faced with a potential increase in efficiency of a scope and power not previously seen. The intentional use of information technology to modernise the public sector goes internationally by the name of e-Government. While e-Government’s greatest impact thus far has been to promote customer satisfaction, its guiding spirit is more ambitious, with the fundamental reorganisation of the entire public sector in its sights. The overall purpose of this paper is to contribute to the understanding of how public administration at a local authority level adapts to impending e-Government by considering the discourses that are manifested and how they are used to understand and legitimise electronic administration. The present study uses critical discourse analysis to shed light on those discursive orders that are revealed in the course of deliberations on electronic administration at the local government level. On the one hand, it is possible to see electronic administration as a refinement - and a reform - of a bureaucracy’s techniques. On the other hand, it is equally possible to view it in the light of free market ideology.

Keyword
e-Government, state management, public sector, critical discourse analysis, public administration, governmentality
National Category
Sociology
Identifiers
urn:nbn:se:miun:diva-8853 (URN)
Available from: 2009-05-06 Created: 2009-05-06 Last updated: 2016-10-17Bibliographically approved
3. Leaders as mediators of megatrends: a diagnostic framework
Open this publication in new window or tab >>Leaders as mediators of megatrends: a diagnostic framework
2009 (English)In: International journal of electronic government research, ISSN 1545-3886, Vol. 5, no 4, 28-42 p.Article in journal (Refereed) Published
Abstract [en]

The idea of eGovernment is moving rapidly within supra-national and national and local institutions. At every level leaders are interpreting the idea, attempting to grasp either the next step or indeed the very essence of the idea itself. This article outlines a diagnostic framework, resting on three different dimensions; translation, interpretative frames and sensemaking, to create knowledge about the translation processes and by doing so, emphasize enactment rather than vision. The diagnostic framework is then empirically examined to explore its possible contribution to the understanding of the complexity of leader’s translating and mediating the idea of eGovernment in their local context. In conclusion it is noted that the diagnostic framework reveals logic of appropriateness between local mediators, eGovernment, different areas of interest and appropriate organizational practices.

Keyword
Diagnostic framework; E-government; Implementation management; Interpretative flexibility; Leaders; Sensemaking; Translation
National Category
Sociology
Identifiers
urn:nbn:se:miun:diva-8855 (URN)10.4018/jegr.2009070203 (DOI)2-s2.0-70350025231 (Scopus ID)
Available from: 2009-05-06 Created: 2009-05-06 Last updated: 2016-09-29Bibliographically approved
4. Monotonized administrators and personalized bureaucrats in the everyday practice of e-government: ideal typical occupations and processes of closure and stabilization in a Swedish municipality
Open this publication in new window or tab >>Monotonized administrators and personalized bureaucrats in the everyday practice of e-government: ideal typical occupations and processes of closure and stabilization in a Swedish municipality
2010 (English)In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 4, no 4, 322-337 p.Article in journal (Refereed) Published
Abstract [en]

 

Purpose – The purpose of this paper is to analyse everyday practices in e-government from a labour perspective in order to understand how administrative rationalization and citizen service become connected in the organizational restructuring of the labour process, namely job codification and specification and rule observation.

Design/methodology/approach – The analysis applies an organizational e-government implementation perspective and labour process theory to an analysis of a Swedish municipality's implementation of e-government, using both qualitative and quantitative data.

Findings – The main finding is the formulation of two distinct types of ideal employee – “monotonized administrators” and “personalized bureaucrats” – who carry e-government work in different directions according to administrative rationalization and the service offered citizens.

Originality/value – The paper extends our knowledge of everyday practices in e-government from a labour perspective. It offers practitioners as well as researchers new insights by analysing the transformation of practice as an ongoing process, characterized by micro-political translation processes amongst actors, actions, and meanings in both rhetoric and practice.

Place, publisher, year, edition, pages
Bingley UK: Emerald group publishing, 2010
National Category
Sociology
Identifiers
urn:nbn:se:miun:diva-8902 (URN)10.1108/17506161011081318 (DOI)2-s2.0-78149251771 (Scopus ID)
Available from: 2009-05-07 Created: 2009-05-07 Last updated: 2016-09-29Bibliographically approved

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