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E-services for and by citizens: towards e-participation and social systems design for development of local public e-services
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
2008 (English)Doctoral thesis, comprehensive summary (Other scientific)
Place, publisher, year, edition, pages
2008.
Series
Mid Sweden University doctoral thesis, ISSN 1652-893X ; 43
Keyword [en]
Local public e-services, e-participation, e-government, citizen involvement and participation, third generation design approach, social systems design
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:miun:diva-93ISBN: 978-91-85317-81-3 (print)OAI: oai:DiVA.org:miun-93DiVA: diva2:2055
Public defence
2008-01-25, F229, Campus Östersund, Östersund, 10:00 (English)
Opponent
Available from: 2008-02-08 Created: 2008-02-08Bibliographically approved
List of papers
1. E-Government - Assessment of Current Research and Some Proposals for Future Directions
Open this publication in new window or tab >>E-Government - Assessment of Current Research and Some Proposals for Future Directions
2005 (English)In: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 1, no 1, 39-52 p.Article in journal (Refereed) Published
Abstract [en]

Electronic Government, or e-Government, is on the agenda both in research and in practice and there is a rather broad research field. Several researchers are involved in a range of different research projects concerning different topics within the area and are generating an increasing amount of research literature. This paper examines current research concerned with e-Government in order to define deficiencies, shortcomings, and some directions for future research. Current research in the area focuses mainly on the national level while that for the local level is in short supply. Consequently, proposals for future research concern e-Government at the local level.

Place, publisher, year, edition, pages
Sundsvall: Mittuniversitetet, 2005
Keyword
e-Government, governmental systems, public systems, local e-Government, e-Services
National Category
Computer and Information Science
Identifiers
urn:nbn:se:miun:diva-420 (URN)
Projects
PI - Publika Informationssystem
Available from: 2008-02-08 Created: 2008-02-08 Last updated: 2016-10-10Bibliographically approved
2. E-Government Services in Local Governments: a Study of Development in Swedish Municipalities
Open this publication in new window or tab >>E-Government Services in Local Governments: a Study of Development in Swedish Municipalities
2007 (English)In: Journal of Organisational Transformation and Social Change, ISSN 1477-9633, Vol. 4, no 2, 157-176 p.Article in journal (Refereed) Published
Abstract [en]

This article presents a study concerning e-Government services at local governments in Sweden. The purpose of the study is to investigate and critically analyse the development of e-Services in Swedish municipalities and through interviews collect, compare and assess data about actual local e-Government services in Sweden in order to find areas of assimilation and divergence. Based on a sample of 24 municipalities in Sweden, the results show that the development and implementation of e-Services are in their infancy and only a few e-Services have been implemented yet. E-Services offered today are basal and primary and closely connected to citizens� daily life. It is difficult to identify many clear and distinct patterns in the development, however, some minor patterns can be identified. The development projects identified in the study are, in most cases, detached projects for the development and implementation of e-Services. The nature of many of the projects today resembles projects for learning rather than projects for production and these have the character of bottom-up projects rather than top-down.

Keyword
e-Services, Local e-Government, Public Information Systems
National Category
Computer and Information Science
Identifiers
urn:nbn:se:miun:diva-421 (URN)10.1386/jots.4.2.157_1 (DOI)4800 (Local ID)4800 (Archive number)4800 (OAI)
Available from: 2008-02-08 Created: 2008-02-08 Last updated: 2009-10-29Bibliographically approved
3. Public e-Services Research - A Critical Analysis of Research in Sweden
Open this publication in new window or tab >>Public e-Services Research - A Critical Analysis of Research in Sweden
2007 (English)In: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 3, no 2, 101-112 p.Article in journal (Refereed) Published
Abstract [en]

In Sweden there is an emerging research on public e-Services and research is conducted at several universities and research institutes. Swedish research on e-Services focuses on citizens, communication, the development of e-Services, the design of e-Services, the maintenance of e-Services, eParticipation, the quality of services, evaluation, organisational changes, interactions between different e-Services, usability, co-operation, inter-organisational co-operation, accessibility, e-Health, the development of methods, and process orientation. Current research projects in Sweden have a predominance of national governments and governmental focus, but there are nevertheless several research projects that focus on local governments and on citizens. In analysing current research, it is stated that Swedish research on e-Services in several cases corresponds to international research, and visions and trends for the future development of e-Services.

Keyword
Public e-Services, e-Government, Public Information Systems, e-Health
National Category
Computer and Information Science
Identifiers
urn:nbn:se:miun:diva-422 (URN)
Available from: 2008-02-08 Created: 2008-02-08 Last updated: 2016-10-11Bibliographically approved
4. Social Systems Design as a Vehicle Towards Local Public e-Services for and by Citizens
Open this publication in new window or tab >>Social Systems Design as a Vehicle Towards Local Public e-Services for and by Citizens
2007 (English)In: Systemic Practice and Action Research, ISSN 1094-429X, E-ISSN 1573-9295, Vol. 20, no 6, 467-476 p.Article in journal (Refereed) Published
Abstract [en]

The need for increased user participation and involvement in the process of designing and developing public e-Services has been emphasized in recent years. User involvement is critical to success in the development and implementation of public e-Services, and many visions and efforts are focused on citizen participation in the design and development process. In this article, concepts of Social Systems Design are analysed in the context of local public e-Services in order to improve potential to meet the requirements for user participation and involvement. Results show that the ideas of Social Systems Design, where applicable, can contribute to user-centred development of local public e-Services, and can form a foundation for the development of methods that utilize user participation and involvement. However, further research requires empirical studies.

Keyword
Public e-Services - Local e-Government - “Citizen-centred approach” - Social systems design - Public information systems
National Category
Computer and Information Science
Identifiers
urn:nbn:se:miun:diva-423 (URN)10.1007/s11213-007-9071-7 (DOI)000251001200003 ()2-s2.0-36549055267 (Scopus ID)5334 (Local ID)5334 (Archive number)5334 (OAI)
Available from: 2008-02-08 Created: 2008-02-08 Last updated: 2016-09-26Bibliographically approved
5. User-Centred Design and Development of Local Public e-Services
Open this publication in new window or tab >>User-Centred Design and Development of Local Public e-Services
2007 (English)In: Understanding eParticipation: Contemporary PhD eParticipation Research in Europe, Örebro: Örebro Univ. Inst för ekonomi, statistik och informatik , 2007, 39-55 p.Chapter in book (Other academic)
Abstract [en]

In this chapter the concept of eParticipation is about involving different users in the design and development of local public e-Services for the purpose of, among other things, enhancing the potential for users to act in the social arena and to create potential for users to e-Participate. The need for increased user participation and involvement in the development process of public e-Services has been emphasized in recent years, but there is a lack of appropriate methods supporting the involvement of all users. In the research project presented in this chapter, concepts of Social Systems Design are tested to improve user potential to take an active part in the development of local Public e-Services. Results indicate that there is potential to involve users and that a "user-designer" approach is feasible and worthwhile. However, efforts must be made to increase the awareness, motivation, and interest of users so that they become involved in the development of local public e-Services.

Place, publisher, year, edition, pages
Örebro: Örebro Univ. Inst för ekonomi, statistik och informatik, 2007
Keyword
Local Public e-Services, Service delivery, "User-Centred approach", eParticipation, Local e-Government, Public Information Systems
National Category
Computer and Information Science
Identifiers
urn:nbn:se:miun:diva-424 (URN)4802 (Local ID)978-91-7668-530-3 (ISBN)4802 (Archive number)4802 (OAI)
Available from: 2008-02-08 Created: 2008-02-08 Last updated: 2009-10-29Bibliographically approved
6. Assessing Wikitegrity for Citizen Involvement in Local e-Government
Open this publication in new window or tab >>Assessing Wikitegrity for Citizen Involvement in Local e-Government
(English)Manuscript (Other (popular scientific, debate etc.))
National Category
Computer and Information Science
Identifiers
urn:nbn:se:miun:diva-425 (URN)
Available from: 2008-02-08 Created: 2008-02-08 Last updated: 2010-01-14Bibliographically approved

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Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf