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User-Centred Design and Development of Local Public e-Services
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
2007 (English)In: Understanding eParticipation: Contemporary PhD eParticipation Research in Europe, Örebro: Örebro Univ. Inst för ekonomi, statistik och informatik , 2007, 39-55 p.Chapter in book (Other academic)
Abstract [en]

In this chapter the concept of eParticipation is about involving different users in the design and development of local public e-Services for the purpose of, among other things, enhancing the potential for users to act in the social arena and to create potential for users to e-Participate. The need for increased user participation and involvement in the development process of public e-Services has been emphasized in recent years, but there is a lack of appropriate methods supporting the involvement of all users. In the research project presented in this chapter, concepts of Social Systems Design are tested to improve user potential to take an active part in the development of local Public e-Services. Results indicate that there is potential to involve users and that a "user-designer" approach is feasible and worthwhile. However, efforts must be made to increase the awareness, motivation, and interest of users so that they become involved in the development of local public e-Services.

Place, publisher, year, edition, pages
Örebro: Örebro Univ. Inst för ekonomi, statistik och informatik , 2007. 39-55 p.
Keyword [en]
Local Public e-Services, Service delivery, "User-Centred approach", eParticipation, Local e-Government, Public Information Systems
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:miun:diva-424Local ID: 4802ISBN: 978-91-7668-530-3 (print)OAI: oai:DiVA.org:miun-424DiVA: diva2:2053
Available from: 2008-02-08 Created: 2008-02-08 Last updated: 2009-10-29Bibliographically approved
In thesis
1. E-services for and by citizens: towards e-participation and social systems design for development of local public e-services
Open this publication in new window or tab >>E-services for and by citizens: towards e-participation and social systems design for development of local public e-services
2008 (English)Doctoral thesis, comprehensive summary (Other scientific)
Series
Mid Sweden University doctoral thesis, ISSN 1652-893X ; 43
Keyword
Local public e-services, e-participation, e-government, citizen involvement and participation, third generation design approach, social systems design
National Category
Computer and Information Science
Identifiers
urn:nbn:se:miun:diva-93 (URN)978-91-85317-81-3 (ISBN)
Public defence
2008-01-25, F229, Campus Östersund, Östersund, 10:00 (English)
Opponent
Available from: 2008-02-08 Created: 2008-02-08Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf