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Social Systems Design as a Vehicle Towards Local Public e-Services for and by Citizens
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
2007 (English)In: Systemic Practice and Action Research, ISSN 1094-429X, E-ISSN 1573-9295, Vol. 20, no 6, 467-476 p.Article in journal (Refereed) Published
Abstract [en]

The need for increased user participation and involvement in the process of designing and developing public e-Services has been emphasized in recent years. User involvement is critical to success in the development and implementation of public e-Services, and many visions and efforts are focused on citizen participation in the design and development process. In this article, concepts of Social Systems Design are analysed in the context of local public e-Services in order to improve potential to meet the requirements for user participation and involvement. Results show that the ideas of Social Systems Design, where applicable, can contribute to user-centred development of local public e-Services, and can form a foundation for the development of methods that utilize user participation and involvement. However, further research requires empirical studies.

Place, publisher, year, edition, pages
2007. Vol. 20, no 6, 467-476 p.
Keyword [en]
Public e-Services - Local e-Government - “Citizen-centred approach” - Social systems design - Public information systems
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:miun:diva-423DOI: 10.1007/s11213-007-9071-7ISI: 000251001200003Scopus ID: 2-s2.0-36549055267Local ID: 5334OAI: oai:DiVA.org:miun-423DiVA: diva2:2052
Available from: 2008-02-08 Created: 2008-02-08 Last updated: 2016-09-26Bibliographically approved
In thesis
1. E-services for and by citizens: towards e-participation and social systems design for development of local public e-services
Open this publication in new window or tab >>E-services for and by citizens: towards e-participation and social systems design for development of local public e-services
2008 (English)Doctoral thesis, comprehensive summary (Other scientific)
Series
Mid Sweden University doctoral thesis, ISSN 1652-893X ; 43
Keyword
Local public e-services, e-participation, e-government, citizen involvement and participation, third generation design approach, social systems design
National Category
Computer and Information Science
Identifiers
urn:nbn:se:miun:diva-93 (URN)978-91-85317-81-3 (ISBN)
Public defence
2008-01-25, F229, Campus Östersund, Östersund, 10:00 (English)
Opponent
Available from: 2008-02-08 Created: 2008-02-08Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf