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How are records used in organizations?
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media. (PI - Publika Informationssystem)ORCID iD: 0000-0002-2575-3653
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.ORCID iD: 0000-0003-4153-5549
2008 (English)In: Information research, ISSN 1368-1613, E-ISSN 1368-1613, Vol. 13, no 2Article in journal (Refereed) Published
Abstract [en]

Introduction. This paper reports an investigation of whether the use made of records affects the design of record keeping systems.Method. The empirical data used in this paper are from four interpretative case studies. A total of fifty interviews and 100 hours of participative observations have been used in data collection. Analysis. The analyses of the collected data have followed a qualitative approach where the data have been categorized and re-categorized. An analysis model was developed based on archival theory and temporal structures, which were the primary purpose and secondary purposes of the use of records. Results. In the temporal structure, the use characteristics were the relationship to a predetermined work process, which required use of records. Within the other temporal structure, the secondary purpose of records use, the use was more difficult to predetermine or identify in advance. The characteristics of the users and their use resulted in unknown users and use of records. Conclusions. It is difficult to predict future use of records, which requires new methods and techniques for design and developing of record keeping systems that can take both the unknown and known user needs into consideration.

Place, publisher, year, edition, pages
2008. Vol. 13, no 2
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:miun:diva-337ISI: 000257506000037Scopus ID: 2-s2.0-45849138172Local ID: 4454OAI: oai:DiVA.org:miun-337DiVA: diva2:1948
Available from: 2008-12-16 Created: 2008-11-14 Last updated: 2016-10-11Bibliographically approved
In thesis
1. Design for Recordkeeping: Areas of Improvement
Open this publication in new window or tab >>Design for Recordkeeping: Areas of Improvement
2008 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This thesis is about problems related to design of information systems in which records are born and managed. The proactive approach has been derived from new archival theories suited for electronic recordkeeping, and implies that electronic records must, at the time of creation fulfil their current and future requirements. Information systems where records are born and managed should, based upon a proactive approach, meet recordkeeping requirements. This thesis is based upon a four-year research effort and consists of seven research articles that present the results of the research. The objective is to contribute to knowledge of design recommendations for information systems, in which records are born and managed. The main result of this thesis is identification of five areas that can affect and improve the design of information systems in which records are born and managed. First: A set of empirically and theoretical grounded characteristics of records are presented. Those characteristics have to be complemented with organization-defined characteristics. Second: this research has contributed a conceptualization of use of records and users of records. The notion of known use/user, and unknown use/user has been introduced. Design becomes difficult because requirements of unknown users are difficult to conceptualize. Third: The Recordkeeping Quality Assessment model (RQAM) is presented. The model implies a holistic quality approach to recordkeeping, and intends to be used as a basis for quality assessment, and as a reference model in design situations to achieve high recordkeeping quality. Fourth: Two dominant different views on records are presented. Private organizations appraise records principally upon business values, and public organisations base their appraisal criteria upon accountability and legislative values. The two views on records should be brought into one view and form a risk management-like appraisal. Fifth: Proactivity is a way of thinking and should be applied on several levels in the recordkeeping environment: to the electronic record, to the information system where the electronic record is born and managed, to the organization, and to the user.

Abstract [sv]

Denna avhandling handlar om hur informationssystem skall designas, i vilka arkivinformation skapas och hanteras över tid. Modern arkivteori förordar en proaktiv ansats vid hantering av elektronisk arkivinformation. Proaktiviteten innebär att arkivinformationen senast vid sin tillkomst måste uppfylla arkivvetenskapliga krav. Det medför att design av informationssystem, i vilka arkivinformation skapas och hanteras måste uppfylla arkivvetenskapliga krav och följa en proaktiv ansats. Denna avhandling är ett resultat av fyra års forskning och består av sju vetenskapliga artiklar, vilka utgör avhandlingens resultat. Syftet med avhandlingen har att bidra med ny kunskap till hur informationssystem, i vilka arkivinformation skapas och hanteras över tid, skall designas. Avhandlingens huvudsakliga resultat är fem områden som alla kan påverka och förbättra design av sådana informationssystem. 1. Ett antal karaktäriska egenskaper hos arkivinformation har identifierats utifrån både teori och empiri. Dessa har visats sig behöva kompletteras med organisationsspecifika karaktäristiska egenskaper. 2. Begreppen användare av arkivinformation och användning av arkivinformation har konceptualiserats. Begreppet känd och okänd användare/användning av arkivinformation har introducerats. Design för okända användare är en svår utmaning, bland annat då krav från okända användare är svåra att fånga. 3. En kvalitetsmodell (RQAM) är presenterad som anger att kvalitet kring hantering av arkivinformation måste ske med en holistisk ansats. Modellen skall kunna användas som en hjälp vid kvalitetsmätning, men även som en referensmodell vid design av informationssystem. 4. Två dominerade värderingsperspektiv har identifierats avseende arkivinformation. Privata organisationer värderar arkivinformation mestadels utifrån ett verksamhetsvärde, medan offentliga organisationer värderar arkivinformationen mestadels baserat på legala krav och ansvarsspårbarhet. 5. Den proaktiva ansatsen skall ses som ett strategiskt angreppssätt på hantering av elektronisk arkivinformation. Den skall användas i flera nivåer av hantering av arkivinformation, på arkivinformationsnivå, informationssystemsnivå, organisationsnivå och på användarnivå.

Place, publisher, year, edition, pages
Sundsvall: Mid sweden Univ, 2008
Series
Mid Sweden University doctoral thesis, ISSN 1652-893X ; 52
Keyword
Design, Electronic records, Information systems, Proactivity, Recordkeeping
National Category
Computer and Information Science
Identifiers
urn:nbn:se:miun:diva-204 (URN)6077 (Local ID)978-91-85317-95-0 (ISBN)6077 (Archive number)6077 (OAI)
Public defence
2008-05-27, Olof Högbergsalen, Library, Universitetsbacken, Härnösand, 13:00 (English)
Opponent
Supervisors
Available from: 2008-04-28 Created: 2008-04-28 Last updated: 2009-07-30Bibliographically approved

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