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Avoiding Negative Effects of Performance Measurement in Public Organizations: A System Thinking Approach
Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).ORCID iD: 0000-0002-5623-0951
2023 (English)In: 2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023, IEEE conference proceedings, 2023, p. 875-879Conference paper, Published paper (Refereed)
Abstract [en]

This paper explores the negative consequences that can arise in public organizations due to the misuse of performance measurement, resulting in unintended dysfunctional effects in practice. It highlights the importance of conducting research to assist public organizations in selecting appropriate performance measures that align with the core purpose of the public organization. To address this need, a three-step conceptual model is proposed, emphasizing a system thinking approach over traditional control and command thinking. By adopting this model, public organizations can better navigate the landscape of performance measures to avoid negative of dysfunctional effects that arise from a micro-management focus in practice. 

Place, publisher, year, edition, pages
IEEE conference proceedings, 2023. p. 875-879
Keywords [en]
Performance measurement, public sector, systems thinking
National Category
Business Administration
Identifiers
URN: urn:nbn:se:miun:diva-50866DOI: 10.1109/IEEM58616.2023.10407027Scopus ID: 2-s2.0-85186110832ISBN: 9798350323153 (print)OAI: oai:DiVA.org:miun-50866DiVA, id: diva2:1844393
Conference
2023 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2023
Available from: 2024-03-13 Created: 2024-03-13 Last updated: 2024-03-13Bibliographically approved

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Hasselblad, Annika

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Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf