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Exploring real teamwork and sustainable quality culture, focusing on top management teams
Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).ORCID iD: 0000-0001-5610-2944
Mid Sweden University, Faculty of Human Sciences, Department of Health Sciences (HOV).ORCID iD: 0000-0002-9936-8395
2024 (English)In: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 36, no 9, p. 75-93Article in journal (Refereed) Published
Abstract [en]

Purpose: The purpose of this paper is to describe the perception of real teamwork and sustainable quality culture as well as success factors for achieving a sustainable quality culture within an organisation, focusing on top management teams (TMTs). An additional purpose is to explore the relationship between real teamwork and sustainable quality culture. Design/methodology/approach: A mixed-methods design focusing on TMTs was used. Four TMTs were open-sampled and located in different parts of Sweden. The data were collected through questionnaires and focus group discussions between April 2022 and December 2022. Follow-up meetings were thereafter held with the participants. A meta-analysis was conducted of the data from the four TMTs. Findings: Two overarching conclusions of this study were: to follow the developed methodology can be one way to increase TMTs' abilities for real teamwork alongside a sustainable quality culture, and the results also showed the importance of a systems view, emotional commitment and continuous improvement for improving real teamwork and creating a sustainable quality culture. Practical implications: Practical implications were suggestions on how to increase the TMTs' abilities for real teamwork alongside a sustainable quality culture. A deepened understanding of real teamwork and a sustainable quality culture was also achieved by the participants. Originality/value: The novelty of this paper is the use of a new methodology for assessing teamwork and sustainable quality culture. To the authors' knowledge, no similar research has previously been performed to investigate teamwork alongside a sustainable quality culture, focusing on TMTs. 

Place, publisher, year, edition, pages
Emerald , 2024. Vol. 36, no 9, p. 75-93
Keywords [en]
Quality culture, Real teamwork, Success factors, Sustainable quality culture, Teamwork, TMT, Top management team
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-50297DOI: 10.1108/TQM-07-2023-0211Scopus ID: 2-s2.0-85182452541OAI: oai:DiVA.org:miun-50297DiVA, id: diva2:1830678
Available from: 2024-01-23 Created: 2024-01-23 Last updated: 2024-05-15Bibliographically approved

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Sten, Lilly-MariIngelsson, PernillaHäggström, Marie

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Department of Communication, Quality Management, and Information Systems (2023-)Department of Health Sciences (HOV)
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Reliability and Maintenance

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