Introduction
Systematic follow-up (SFU) is presented by central actors as an important tool in relation to the work with evidence-based practice and the national system for knowledge governance in Swedish social services. However, results from an empirical study with officials working with quality assurance in municipal social services showed that SFU can have different purposes and uses in organizations and that SFU is performed through heterogeneous digital technologies. In a few cases, SFU was recognized to be used for the purpose of learning and creating a common knowledge ground for social workers, managers, and politicians in the local welfare board. This paper explores the role of technology in enabling learning and the creation of common knowledge ground in the use of SFU. The exploration builds on previous research on boundary objects and technology-based coordination of knowledge in organizations.
Contributions
The contribution of this paper is a deeper understanding of key values that should be embedded in digital technologies to enable SFU to support learning and the creation of common knowledge ground within social services organizations.
Applications
The results can be used to support decisions on how to adapt digital technologies by emphasizing important requirements to support learning with SFU.