Mid Sweden University

miun.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Facilitating smartly packaged nature-based tourism products through mobile CRM applications
Mid Sweden University, Faculty of Human Sciences, Department of Economics, Geography, Law and Tourism.ORCID iD: 0000-0003-1203-7129
Norwegian Institut of Life Sciences.
Mid Sweden University, Faculty of Human Sciences, Department of Economics, Geography, Law and Tourism.ORCID iD: 0000-0003-3964-2716
2021 (English)In: Nordic Perspectives on Nature-based Tourism: From Place-based Resources to Value-Added Experiences / [ed] Fredman Peter & Haukeland Jan Vidar, Cheltenham: Edward Elgar Publishing, 2021, p. 222-236Chapter in book (Refereed)
Abstract [en]

In the nature-based tourism (NBT) context, mobile applications may contribute to major aspects of the travel process, from anticipation and planning to documentation and sharing of the outdoor experience. For destinations and service providers, mobile technologies serve the purpose of building, maintaining and improving customer relationships between destination suppliers, their customers as well as between customer-peers. Therefore, mobile customer-relationship management (CRM) applications can facilitate and improve the daily operational work in the small-scale NBT domain by optimally combining the key components of the NBT tourism system, i.e. recreation activities, lodging, food, infrastructures, transportation and other services and features of the servicescape, intelligently offered as ‘smart package’. After a brief state of the art review, the chapter presents findings from an explorative assessment of existing mobile apps designed for outdoor experience facilitation. The chapter provides theoretical and applied insights into the capacity of mobile technology for smart packaging of NBT products.

Place, publisher, year, edition, pages
Cheltenham: Edward Elgar Publishing, 2021. p. 222-236
Keywords [en]
mobile technology, smartphone, tourist experience, smart package, smart tourism destination
National Category
Business Administration
Identifiers
URN: urn:nbn:se:miun:diva-44778Scopus ID: 2-s2.0-85129802726ISBN: 978-1-78990-402-4 (print)OAI: oai:DiVA.org:miun-44778DiVA, id: diva2:1649807
Available from: 2022-04-05 Created: 2022-04-05 Last updated: 2022-05-24Bibliographically approved

Open Access in DiVA

No full text in DiVA

Scopus

Authority records

Chekalina, TatianaFuchs, Matthias

Search in DiVA

By author/editor
Chekalina, TatianaFuchs, Matthias
By organisation
Department of Economics, Geography, Law and Tourism
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 115 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf