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Making sense of smart tourism destinations: A qualitative text analysis from Sweden
Mid Sweden University, Faculty of Human Sciences, Department of Economics, Geography, Law and Tourism.ORCID iD: 0000-0001-5113-7654
Mid Sweden University, Faculty of Human Sciences, Department of Economics, Geography, Law and Tourism.ORCID iD: 0000-0003-3964-2716
Mid Sweden University, Faculty of Human Sciences, Department of Economics, Geography, Law and Tourism.ORCID iD: 0000-0002-6610-9303
2022 (English)In: Journal of Destination Marketing & Management, ISSN 2212-571X, E-ISSN 2212-5752, Vol. 23, article id 100690Article in journal (Refereed) Published
Abstract [en]

The concept of smart tourism destinations has gained increased attention in research literature and among tourism stakeholders. However, the concept is still considered in need of more in-depth explanations for understanding and making sense of the notion. The contribution of the concept of smarttourism destinations to managerially relevant knowledge is particularly difficult to assess due to its complexity. Therefore, a qualitative text analysis of stakeholder interviews is proposed and conducted using the GABEK® methodology to identify recurring themes in the stakeholders’ understanding of smart tourism destinations. The GABEK® methodology aims to represent the texts of open interviews as networks of interrelated keywords to make sense of a complex phenomenon. This study explores how destination stakeholders from two different Swedish destinations make sense of the concept of smart tourism destinations. Study findings show that, from the destination stakeholders’ point of view, there is a need to counterbalance the currently dominant focus on technology with softer though more existential values to construct a sustainable path of destination development. As for the theoretical contribution, this study clarifies properties of smart tourism destinations and stakeholders’ sense-making of the concept of smart tourism destination.  

Place, publisher, year, edition, pages
Elsevier, 2022. Vol. 23, article id 100690
Keywords [en]
Smart tourism destinations, GABEK®, Qualitative text analysis, Sense-making
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:miun:diva-44095DOI: 10.1016/j.jdmm.2022.100690ISI: 000761085600008Scopus ID: 2-s2.0-85123013062OAI: oai:DiVA.org:miun-44095DiVA, id: diva2:1630787
Available from: 2022-01-21 Created: 2022-01-21 Last updated: 2022-03-25Bibliographically approved

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Gelter, JennieFuchs, MatthiasLexhagen, Maria

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