To Learn across Internal Organizational Boarders and Responsibilities – challenges and facilitators. Author Doctor Klockmo, Carolina, Mittuniversitetet, Sundsvall, Sverige. Co-author(s)PhD. Tjulin, Åsa, Mittuniversitetet, Sundsvall, Sverige (Presenting Author).
Background
This study explores enabling and challenging factors for a co-creating process across units in social services within a Swedish municipality. In this context, co-creating process is defined as everyone's perspective has a value, belief in a common energies towards a common goal, and co-creation of a new working method through "learning by doing". The development process under study aims at promoting more sustainable inclusion of vulnerable individuals in working life.
Methods
The study design was qualitative longitudinal. Data was gathered through triangulation using social media platform, documents and interviews during nine months.
Results
The enabling factors: (1) agile leadership (2) close, continuous and situational support, visibility and transparency (3) arenas for social interaction, primarily through dialogue. The challenging factors: (1) to get caught in old ways of working and the struggle to find new paths (2) to get stuck - to cross organisational boundaries and professional roles for reflexive learning and common ground (3) timing - the same pace of development for each work unit.
Conclusion
To cross and merge organizational boundaries is challenging due to new expectations from the organization, new role functions of professionals, finding common and new paths and interventions for labor market inclusion across work units for vulnerable individuals. The conclusion so far point at factors as trust, compliance, sensitivity and time for reflection and dialogue is vital for development progress and learning, where the involvement of personnel is important. The process must also be built on a solid plan from the start.Close
2021.