This position paper argues for further research within person-centered healthcare using digitization and systematic process within the fields of information systems and quality management. The included state of art shows the existence of both digital applications and innovation, whereas there is lack of knowledge on how to engage users, especially when it comes to older citizens. Besides the digital application, we should focus on developing related systematic processes to increase both organizational value and patient value. Understanding user-design and development are necessary prerequisites to engage in digitalization and is also key to transformation in health care.