A crisis changes the way we perceive our everyday world, it provides new perspectives, and it directs our awareness to what is perceived as important in the situation. Crises include such events as fires, floods and car accidents. In this discourse, the definition of a crisis often alludes to the work of official emergency organisations and the work of professional emergency personnel to manage the crisis. Consequently, the work of ordinary people as they respond to and attempt to assist during the crisis is not always recognised, and if it is recognised, the people are often perceived as victims or as first responder volunteers. In a crisis situation individuals struggle to determine what is happening. The rescue services is entering the scene and a particular framework is activated that helps to define the situation. As noted by Dynes 30 year ago is that ordinary organizations and citizens are still not perceived as part of the emergency response. This study examines how the framing of the crisis authorises some actors and neglects others with respect to their involvement in the crisis and how the various actors define their positions in relation to others.