miun.sePublications
ReferencesLink to record
Permanent link

Direct link
Information Technology Outsourcing and its Risks : supplier lock-in, hidden costs and the loss of control over outsourced IT
2008 (English)Independent thesis Advanced level (degree of Magister), 40 poäng / 60 hpStudentuppsats
Abstract [en]

Nowadays, information technology outsourcing (ITO) represents an established business practice in which a considerable number of companies are involved. Since the success of ITO is highly dependent on the exposure to ITO risks, studying the very risks is of great importance. The aim of this thesis consists in revealing the occurrence of specific ITO risks: supplier lock-in, hidden costs and the loss of control over outsourced IT. Further aims of this work are the revelation of measures which can be taken in order to face these risks and of the influences these risks have on backsourcing considerations. The first part of this thesis constitutes the theoretical framework which is based on the review of relevant literature. Within this part of the work, transaction cost theory and resource-based theory are presented and applied for the discussion of the specific ITO risks under consideration. Furthermore, a multidimensional approach is utilized in order to illustrate the various dimensions of ITO. By this means, the identification of situations in which the ITO risks under consideration appear is enabled. The empirical part of this exploratory research is based on a multiple case study. The data necessary for this qualitative research was gathered from telephone interviews conducted with both ITO clients and IT suppliers. The results of this study indicate that the ITO risks under consideration all pose considerable threats to ITO operations and that there are both internal and external measures ITO companies can take in order to face these risks. Furthermore, the risks under discussion influence backsourcing considerations.

Place, publisher, year, pages
Institutionen för samhällsvetenskap, 2008. 115 p.
Keyword [en]
Information Technology Outsourcing, ITO, ITO risks, Risks of ITO, Outsourcing risks
National Category
Business Administration
Identifiers
urn:nbn:se:miun:diva-245 (URN)oai:DiVA.org:miun-245 (OAI)
Presentation
2008-06-02, 1322, G, Kunskapens väg 8, Östersund, 09:00
Uppsok
samhälle/juridik
Supervisors
Examiners
Available from2008-06-17 Created:2008-06-17Bibliographically approved

Open Access in DiVA

fulltext(696 kB)2740 downloads
File information
File name FULLTEXT01.pdfFile size 696 kBChecksum SHA-1
360fdf01eea52ef193e3ef1310aac033f4d3e3a0ea98b4964f2bdb340f16642abf46e891
Typ fulltextMimetype application/pdf

Search in DiVA

By author/editor
Blyth, Domenico
By organisation
Department of Social Sciences
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Totalt: 2740 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available
Totalt: 1845 hits
ReferencesLink to record
Permanent link

Direct link