Mid Sweden University

miun.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
On the inclusion of sustainability and digitalisation in quality management–an overview from past to present
Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).ORCID iD: 0000-0002-8839-2816
Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).ORCID iD: 0000-0001-8609-6290
Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).ORCID iD: 0000-0002-6593-909X
2025 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 36, no 3-4, p. 199-221Article in journal (Refereed) Published
Abstract [en]

The aim of this study is to explore whether trends in sustainability and digitalisation from the 1980s until today have left any significant practical or epistemological footprints on the quality management paradigm. The study design consists of a mixed-methods approach that applies a data-mining methodology and content analysis to the digital archives of eight scientific journals: six within the quality management (QM) domain and two with a focus on operations management (OM). The data set contains an unbroken time series of over 12,000 research paper abstracts, the first of them published in 1980, giving the study a coverage of almost 40 years. The findings show that sustainability came onto the scholarly scene in 1996 and has since become an increasingly popular research area. In regard to digitalisation, the story is quite different, as the concept is currently absent from the scholarly QM and OM literatures. However, a search for information technology (IT) and information systems (IS) revealed that these topics have been gaining attention since the 1980s. However, it was found that QM research only addresses one part of digitalisation, omitting several interesting dimensions. One example is that the QM and OM literatures address IS mainly in relation to standardised guidelines and business processes within organisations. At the same time, we found a handful of studies combining QM and topics related to modern digitisation, like social media. 

Place, publisher, year, edition, pages
Informa UK Limited , 2025. Vol. 36, no 3-4, p. 199-221
Keywords [en]
artificial intelligence, digitalisation, quality management, sustainability, sustainable business excellence, sustainable development, total quality management
National Category
Business Administration
Identifiers
URN: urn:nbn:se:miun:diva-40693DOI: 10.1080/14783363.2020.1848422ISI: 000592615400001Scopus ID: 2-s2.0-86000372664OAI: oai:DiVA.org:miun-40693DiVA, id: diva2:1507560
Available from: 2020-12-08 Created: 2020-12-08 Last updated: 2025-03-25

Open Access in DiVA

fulltext(1173 kB)1222 downloads
File information
File name FULLTEXT01.pdfFile size 1173 kBChecksum SHA-512
17f0c79b243ed436d611ba3c2a8bb781ae49d2235c7afc02c1d48e5239979711f69072839cfef7d8f2128751502524c8cabc2039b8fcdfc7c8790bd92352d367
Type fulltextMimetype application/pdf

Other links

Publisher's full textScopus

Authority records

Carnerud, DanielMårtensson, AnnaAhlin, KarinPersson Slumpi, Thomas

Search in DiVA

By author/editor
Carnerud, DanielMårtensson, AnnaAhlin, KarinPersson Slumpi, Thomas
By organisation
Department of Communication, Quality Management, and Information Systems (2023-)
In the same journal
Total Quality Management and Business Excellence
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 1222 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 785 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf