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Coping with large disruptions in the payment system: stakeholder experience from stakeholder workshops and computer based simulation gaming exercises
Institutionen för datavetenskap, Linköpings Universitet, Linköping, Sverige.
Institutionen för datavetenskap, Linköpings Universitet, Linköping, Sverige.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.ORCID iD: 0000-0003-0310-0018
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
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2020 (English)In: Proceedings of the 2020 the 3rd International Conference on Computers in Management and Business: Session - Computer and Mobile Technology, ACM Digital Library, 2020, p. 141-145Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we describe a work in progress where a mixed methods approach is used to increase insight into what kind of consequences a temporal disruption or total breakdown of the payment system creates for a large variety of societal actors and to increase insight in how their collaborative behaviour can be guided to be more resilient. This approach includes data from different types of data collections; workshop with high-level decisionmakers from involved sectors, interviews with citizens, representatives from the fuel, foods, and finance sectors, as well as experiences from 15 simulation game exercises with stakeholders. The triangulated and aggregated outcomes of the different data collections resulted in a set of recommendations on how to cope with disruptions in the card payment system.

Place, publisher, year, edition, pages
ACM Digital Library, 2020. p. 141-145
Keywords [en]
Resiliencem, Payment system, simulation gaming exercises
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:miun:diva-38804DOI: 10.1145/3383845.3383862OAI: oai:DiVA.org:miun-38804DiVA, id: diva2:1421759
Conference
ICCMB 2020
Funder
Swedish Civil Contingencies AgencyAvailable from: 2020-04-06 Created: 2020-04-06 Last updated: 2020-05-20Bibliographically approved

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Publisher's full texthttps://dl.acm.org/doi/abs/10.1145/3383845.3383862

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Larsson, AronOlsson, LeifIbrahim, Osama

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CiteExportLink to record
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  • de-DE
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