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What is the value of digital services?: Data from a Swedish municipality
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.ORCID iD: 0000-0002-1337-0479
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.ORCID iD: 0000-0003-0310-0018
2019 (English)In: Proceedings of the European Conference on e-Government, ECEG, Academic Conferences Limited , 2019, p. 258-263Conference paper, Published paper (Refereed)
Abstract [en]

The purpose of this paper is to link two strands of research and apply them to digital services: public values and risk research. The research is carried out by administering a survey to the employees of a Swedish municipality. The survey items are based on prior theories on value positions and risks. These items are then subject to statistical analysis through comparisons of means and structural equation modelling (SEM). The findings reveal differences in values associated with the services, and variances among groups of employees. Moreover, the results suggest that while the value positions are related to each other, they differ in risk perceptions. The paper concludes with suggesting that e-service development benefits from including multiple perspectives to achieve a balance between value realization and risk management. 

Place, publisher, year, edition, pages
Academic Conferences Limited , 2019. p. 258-263
Keywords [en]
Digital services, E-services, Perceptions, Risks, Values
National Category
Other Social Sciences not elsewhere specified
Identifiers
URN: urn:nbn:se:miun:diva-38194DOI: 10.34190/ECDG.19.024Scopus ID: 2-s2.0-85075274676ISBN: 9781912764402 (print)OAI: oai:DiVA.org:miun-38194DiVA, id: diva2:1383762
Conference
19th European Conference on Digital Government, ECDG 2019, Nicosia, Cyrpus, 24 October 2019 through 25 October 2019
Available from: 2020-01-08 Created: 2020-01-08 Last updated: 2020-01-08Bibliographically approved

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Sundberg, LeifLarsson, Aron

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf