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Complexity Quality Management: Enabling Leadership, Adaptive Space & Metaphors
Aalborg University.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.ORCID iD: 0000-0002-5431-0392
2019 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Purpose

Most organizations experience the complexity and tensions between producing and innovating. In order to adapt to the future, these organizations need enabling leadership that creates adaptive space to facilitate and enable the necessary change process for renewal. This ability is necessary for 21st century TQM, i.e., the Emergence TQM paradigm. Guiding images such as metaphors have been suggested to support transformative change, but have only received limited research. This paper investigates the role of guiding images as a facilitating tool for leading organizational adaptability and contribute to future leadership practices of QM.

Design/methodology/approach

The paper studies three cases of organizations that were under pressure from the outside to make decisions about how to innovate. The paper studies the management team at each organization while they tackle tensions and make decisions about what to do while using a generative image to support the leadership process. The researchers gained access to key meetings to study the processes through observations that were later analyzed with the use of storyboards.

Findings

The leadership processes of handling organizational adaptability can be facilitated by guiding images. The images can be generated while managers experience tension and can help support the leadership processes of conflicting and connecting. Three types of guiding images were identified.

Originality/value

The paper contributes with practical knowledge about how to enabling organizational adaptability by supporting enabling leadership processes. Furthermore, the paper contributes to complex adaptive leadership theory in the context of quality management.

Place, publisher, year, edition, pages
2019.
Keywords [en]
Leadership, Complexity, Ambidexterity, Metaphors
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-38076OAI: oai:DiVA.org:miun-38076DiVA, id: diva2:1378771
Conference
22nd QMOD conference, 13-15 October 2019, Krakow, Poland
Funder
Interreg Sweden-NorwayAvailable from: 2019-12-13 Created: 2019-12-13 Last updated: 2019-12-16Bibliographically approved

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Lilja, Johan

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf