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Situating trust challenges of online trade
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
2019 (English)In: Records Management Journal, ISSN 0956-5698, E-ISSN 1758-7689, Vol. 29, no 1-2, p. 272-286Article in journal (Refereed) Published
Abstract [en]

Purpose: This paper aims to offer an improved understanding of trust challenges in online trade, providing examples of issues that should be addressed for a trustworthy online environment. It also aims to illustrate how records and recordkeeping can contribute in terms of enabling trust and accountability. Design/methodology/approach: The paper is based on results from a self-ethnographic study of online trade (Engvall, 2017); the results are analyzed further. Kelton, Fleischmann and Wallace’s (2008) model for trust is used to gain a better understanding of the characteristics of the challenges and where they should be addressed. Findings: This paper recognizes that there are different types of trust challenges at different levels – individual, between clients and businesses and at a societal level – that should be addressed at these levels in different ways. Originality/value: This paper provides an understanding of trust challenges in the online environment. 

Place, publisher, year, edition, pages
2019. Vol. 29, no 1-2, p. 272-286
Keywords [en]
Accountability, Online trade, Sustainability, Trust
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:miun:diva-35811DOI: 10.1108/RMJ-07-2018-0019ISI: 000460540800018Scopus ID: 2-s2.0-85059519531OAI: oai:DiVA.org:miun-35811DiVA, id: diva2:1297118
Available from: 2019-03-19 Created: 2019-03-19 Last updated: 2019-03-25Bibliographically approved

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Engvall, Tove

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  • apa
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  • de-DE
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Output format
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