miun.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Modeling Bursts In The Arrival Process To An Emergency Call Center
University of Montreal, Montréal, Canada.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology. (RCR)ORCID iD: 0000-0001-9244-8870
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology. (RCR)
2018 (English)In: Proceedings of the 2018 Winter Simulation Conference / [ed] M. Rabe, A. A. Juan, N. Mustafee, A. Skoogh, S. Jain, and B. Johansson, eds, IEEE, 2018, p. 525-- 536, article id 8632536Conference paper, Published paper (Refereed)
Abstract [en]

In emergency call centers (for police, firemen, ambulances) a single event can sometimes trigger many incoming calls in a short period of time. Several people may call to report the same fire or the same accident, for example. Such a sudden burst of incoming traffic can have a significant impact on the responsiveness of the call center for other events in the same period of time. We examine data from the SOS Alarm center in Sweden. We also build a stochastic model for the bursts. We show how to estimate the model parameters for each burst by maximum likelihood, how to model the multivariate distribution of those parameters using copulas, and how to simulate the burst process from this model. In our model, certain events trigger an arrival process of calls with a random time-varying rate over a finite period of time of random length.

Place, publisher, year, edition, pages
IEEE, 2018. p. 525-- 536, article id 8632536
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:miun:diva-35611DOI: 10.1109/WSC.2018.8632536ISI: 000461414100042Scopus ID: 2-s2.0-85062638955ISBN: 978-1-5386-6572-5 (electronic)OAI: oai:DiVA.org:miun-35611DiVA, id: diva2:1287075
Conference
2018 Winter Simulation Conference, Gothenburg, Sweden, 9-12 December 2018
Available from: 2019-02-08 Created: 2019-02-08 Last updated: 2019-05-20Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records BETA

Gustavsson, KlasOlsson, Leif

Search in DiVA

By author/editor
Gustavsson, KlasOlsson, Leif
By organisation
Department of Information Systems and Technology
Engineering and Technology

Search outside of DiVA

GoogleGoogle Scholar

doi
isbn
urn-nbn

Altmetric score

doi
isbn
urn-nbn
Total: 96 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf