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Waiting lines: A designing of a mobile self – checkout service for grocery stores
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
2018 (English)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Waiting lines is something people experience every day but many  people still hate them especially at grocery stores. For many years, the manual barcode reader has been optimal solution to deal with waiting lines at grocery stores. But, recently, Amazon and Hypercity have  shown that it could be more effective to use mobile self – checkout services to remove waiting lines. In Sweden, the idea of having a mobile self – checkout service has not yet reached out to the larger part of the market. There is, therefore, possible to benefit from introducing a mobile self – checkout service before the competitions start to move. The purpose of this study has, therefore, been to design a mobile  self – checkout service for grocery stores which fulfills the user  experiences better than available self - checkout services. The research has been conducted through a case study, this has been done to  understand the depth of the customers’ user experiences. The result has shown that people don’t like to spend too much time learning a new system and want to be competent at carrying out tasks without too much effort. The result concludes that users have high requirements for efficiency, this is because they want to perform their intended tasks without having to waste much time. The users desire to carry out their tasks with as few steps as possible. If possible, the users want tasks to be completed similar to Amazons 1 – Click technique which allows  customers to make online purchases with a single click.

Place, publisher, year, edition, pages
2018. , p. 97
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:miun:diva-35562Local ID: IG-V18-A2-008OAI: oai:DiVA.org:miun-35562DiVA, id: diva2:1284285
Subject / course
Industrial Organization and Economy IE1
Educational program
Master of Science in Industrial Engineering and Management TINDA 300 higher education credits
Supervisors
Examiners
Available from: 2019-01-31 Created: 2019-01-31 Last updated: 2019-01-31Bibliographically approved

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fulltext(4698 kB)41 downloads
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf