Previous crises shows that a variety of actors must address a crisis and its consequences. However, when a society encounters disturbances, it is primarily the rescue services, such as fire-fighters, emergency care and police that are responsible for serving as crisis managers. But how about all the non-emergency organizations conducting important societal services, e.g., eldercare centres? A shortage of knowledge remains regarding how these organizations normalize a crisis and by which practices it is done. This PhD project aims to reduce this shortage by studying different aspects of non-emergency organizations involvement in crises.