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Is Innovation the Future of Quality Management?: Searching for signs of quality and innovation management merging in current practices and concepts
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering. (Kvalitetsteknik)ORCID iD: 0000-0002-5431-0392
Aalborg University Copenhagen.
Amplify.
Styrkebaserad.org.
2016 (English)In: Proceedings of the 19th QMOD Conference: Building a Culture for Quality, Innovation and Sustainability, 2016Conference paper, Published paper (Refereed)
Abstract [en]

Purpose

Currently, upcoming as well as mature industries are facing pressure as regards successfully managing operational excellence and continuous improvement, and at the same time driving and managing innovation. Quality management concepts and practices’ ability to tackle this challenge have been questioned and previous research even suggests that quality management initiatives can impede firms’ abilities to innovate and quickly adapt to changes. It has also been suggested that there is a need to provide and promote an updated/changed, and even re-branded, version of the Total Quality Management (TQM) concept, merging quality and innovation management. Such a shift would indeed be a fundamental and groundbreaking shift in the history of Quality Management so far. Can such a shift then actually be spotted? The purpose of this paper is to explore and see if there are any signs suggesting that quality and innovation management actually are about to merge.

Approach

The study is based on literature reviews, document studies, and interviews.

Findings

The paper highlights three signs indicating that quality and innovation management indeed are approaching each other, and that it is a movement driven from both sectors, e.g., in the work with new ISO-standards and the Toyota Kata framework.

Relevance/contribution

The indicated development has fundamental and extensive practical implications. It will for example have to be followed by a similar merging of the two fields in the educational system, and in the competences of future managers.

Place, publisher, year, edition, pages
2016.
Keywords [en]
Quality Management, Innovation Management, Organizational Ambidexterity, Toyota Kata, ISO
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-34923OAI: oai:DiVA.org:miun-34923DiVA, id: diva2:1264623
Conference
19th QMOD Conference, Rome, September 21-23, 2016
Available from: 2018-11-20 Created: 2018-11-20 Last updated: 2018-12-06Bibliographically approved

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Lilja, Johan

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf