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Customer perceived value of travel and tourism web sites
Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences. (ETOUR)ORCID iD: 0000-0002-6610-9303
2009 (English)In: International Journal of Information Systems in the Service Sector, ISSN 1935-5688, E-ISSN 1935-5696, Vol. 1, no 1, 35-53 p.Article in journal (Refereed) Published
Abstract [en]

The continuing development and growth of the Internet imply that business and customers perceive that the Internet provides them with some kind of value. The Internet has also seen an increasing importance of user-generated content and utilisation of the Internet as a social medium. In this study the concept of customer value, based on the typology of consumer value (Holbrook, 1994; 1999) and the value hierarchy model (Woodruff & Gardial, 1996; Woodruff, 1997), is used to identify dimensions and expressions of what customer-perceived value is in travel and tourism web sites and how it is created. Moderately structured in-depth interviews are used to collect data. In the analysis connections between different types of value are presented and the lack of certain types of value is discussed.

Place, publisher, year, edition, pages
2009. Vol. 1, no 1, 35-53 p.
Keyword [en]
Internet, marketing, customer value, consumer behaviour, information systems, tourism, online behaviour
Keyword [sv]
turism, turismforskning
National Category
Business Administration
Identifiers
URN: urn:nbn:se:miun:diva-7035DOI: 10.4018/jisss.2009010103Scopus ID: 2-s2.0-85001849089Local ID: ETOUROAI: oai:DiVA.org:miun-7035DiVA: diva2:117399
Projects
Kundnytta av elektroniska tjänster för turism
Available from: 2008-11-14 Created: 2008-11-12 Last updated: 2017-07-04Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf