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Towards New Levels of Creating/Improving and Understanding Value in Swedish Municipalities: A Review of Research on Understanding and Creating Value in Municipal Quality Development by Qualitative Approaches (and Co-Creation)
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.ORCID iD: 0000-0002-5431-0392
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.ORCID iD: 0000-0003-2352-9006
2017 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Purpose

Quality management and Lean initiatives are currently widespread in the Swedish municipal sector. It is also made clear that all Lean initiatives should be initiated to benefit the customer and not for internal organizational reasons. However, the practices currently used for understanding value creation in the municipalities tend to focus heavily on the use of numerical, quantitative approaches. In sharp contrast, the growing field of, for example, design thinking argue that qualitative approaches are key when it comes to getting closer to the citizens, establishing new levels of understanding and thereby inspiring new and better solutions. In sum, it seems likely that municipalities are struggling with developing quality due to relying, in too one-sided on the use of quantitative rather than qualitative approaches to understand and spark new levels of value creation. The purpose of this paper is to contribute with a review of research concerning qualitative approaches for understanding and co-creating value in municipal quality development.

 

Methodology/Approach The paper is based on a literature review.

 

Findings The paper provides an overview of previous research concerning practices for evaluating and understanding value creation in the context of a municipal quality development.

 

Value of the paper

This overview is of value for practitioners within the context, as well as researchers that wants to contribute within this area.

Place, publisher, year, edition, pages
2017.
Keywords [en]
Quality Management, Value Creation, Perceived value, Customer value, Measurement methods, Public sector, Quality Improvements, Lean, Municipality
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-32531OAI: oai:DiVA.org:miun-32531DiVA, id: diva2:1167974
Conference
20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017
Available from: 2017-12-19 Created: 2017-12-19 Last updated: 2018-04-26Bibliographically approved

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Abrahamsson, CamillaLilja, JohanHedlund, Christer

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CiteExportLink to record
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Citation style
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  • ieee
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