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Optimizing user interface design and interaction paths for destination management information system
Mid Sweden University, Faculty of Human Sciences, Department of Tourism Studies and Geography.
University of applied sciences Ravensburg-Weingarten. (ETOUR)
Mid Sweden University, Faculty of Human Sciences, Department of Tourism Studies and Geography.ORCID iD: 0000-0003-3964-2716
Mid Sweden University, Faculty of Human Sciences, Department of Tourism Studies and Geography. (Etour)ORCID iD: 0000-0002-6610-9303
2017 (English)In: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) / [ed] Marcus A., Wang W., Cham, 2017, Vol. 10290, p. 473-487Conference paper, Published paper (Refereed)
Abstract [en]

Destination Management Organizations (DMO) being the central units in destination management within European destinations face increasing pressure due to effects of globalization. At the same time, effects of digitalization combined with methods summarized by the umbrella term of Business Intelligence create opportunities to tackle these challenges. Höpken et al. (2011) described how destinations can evolve to so-called knowledge destinations. With the help of a Destination Management Information System (DMIS) managers of DMOs as well as its various stakeholders are provided with holistic decision support when working on strategic development of the destination. The objective of this study is to conceptualize a novel DMIS user interface and evaluate its usability. The study (1) defines different analysis perspectives and corresponding performance indicators enabling a powerful decision support for destination managers and tourism stakeholders, (2) defines interaction paths along different abstraction levels to support drill-down analyses, and (3) evaluates the usability and understandability of the DMIS interface in the south-western Swedish destination Halland.

Place, publisher, year, edition, pages
Cham, 2017. Vol. 10290, p. 473-487
Series
Lecture Notes in Computer Science ; vol. 10290
Keywords [en]
Business intelligence, Destination management information system (DMIS), Destination management organization (DMO), Management cockpit (MC) Usability, User interface (UI) design
National Category
Other Social Sciences not elsewhere specified
Identifiers
URN: urn:nbn:se:miun:diva-32481DOI: 10.1007/978-3-319-58640-3_34Scopus ID: 2-s2.0-85025172806ISBN: 978-3-319-58640-3 (electronic)OAI: oai:DiVA.org:miun-32481DiVA, id: diva2:1167358
Conference
6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017; Vancouver; Canada; 9 July 2017 through 14 July 2017
Available from: 2017-12-18 Created: 2017-12-18 Last updated: 2018-02-22Bibliographically approved

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Keil, DimitriFuchs, Matthias

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