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Vad är kunskapshantering?: En fallstudie
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Knowledge management is a subject that is described in the literature as difficult-to-define, but important to an organization's competitiveness. Successful knowledge management is something that is also described as challenging with the subject's subjectivity. Critical success factors are used to gain an understanding of how knowledge management can be measured and implemented. The purpose of this study is to create an increased understanding of what knowledge management is all about. Through a literature search, two theses are formulated, which are then tested via a deductive approach. The first thesis states that knowledge management is seen as a process including different steps. The second thesis states that there exists a number of success factors for successfully implementing knowledge management. These are then tested against practice through semi-structured interviews in a case study. The result answers how knowledge management is perceived in practice, how success factors relate to each other and how these factors can be operationalized. The conclusion shows that informants perceive knowledge management differently, that success factors have a relation to each other and can be operationalized with a clear subject role.

Abstract [sv]

Kunskapshantering är ett ämne som i litteraturen beskrivs som svårdefinierat, men viktigt för en organisations konkurrenskraft. Att lyckas med kunskapshantering är något som också beskrivs som utmanande i och med ämnets subjektivitet. Kritiska framgångsfaktorer används för att kunna få ett grepp om hur kunskapshantering kan mätas och konkretiseras. Syftet med denna studie är att skapa en ökad förståelse om vad kunskapshantering handlar om. Genom en litteraturs- ökning formuleras två teser som sedan testas via en deduktiv ansats. Den första tesen är att kunskapshantering kan definieras som en process med olika steg. Den andra tesen är att ett antal framgångsfaktorer för lyckad kunskapshantering existerar. Dessa testas sedan mot praktiken genom semi-strukturerade intervjuer i en fallstudie. Resultatet besvarar hur kunskapshantering uppfattas i praktiken, hur framgångsfaktorer förhåller sig till varandra och hur dessa faktorer kan operationaliseras. Slutsatsen påvisar att informanter uppfattar kunskapshantering olika, att framgångsfaktorer har en relation till varandra och kan operationaliseras med en tydlig ämnesroll.

Place, publisher, year, edition, pages
2017. , p. 36
Keywords [en]
Knowledge management, critical success factors.
Keywords [sv]
Kunskapshantering, kritiska framgångsfaktorer.
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:miun:diva-31780Local ID: IG-V17-G3-022OAI: oai:DiVA.org:miun-31780DiVA, id: diva2:1147401
Subject / course
Industrial Organization and Economy IE1
Educational program
Master of Science in Industrial Engineering and Management TINDA 300 higher education credits
Supervisors
Examiners
Available from: 2017-10-05 Created: 2017-10-05 Last updated: 2017-10-05Bibliographically approved

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
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  • vancouver
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Output format
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