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Delaktighet ur ledares och medarbetares perspektiv: En studie om hur ledare och medarbetare ser på delaktighet på arbetsplatsen
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
2017 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Syftet med studien har varit att undersöka om uppfattningen av vad delaktighet innebär skiljer sig mellan medarbetare och ledare samt att få förståelse för om eventuella skillnader i uppfattningen av begreppet delaktighet påverkar den systematiska kvalitetsutvecklingen på arbetsplatsen.

Studien tog avstamp i Bergmann och Klefsjös (2012) hörnstensmodell för offensiv kvalitetsutveckling. En fallstudie genomfördes i form av en kvalitativ enkätundersökning som bygger på befintlig forskning kring ledarskap, delaktighet och engagemang. Resultaten visade att medarbetare och ledare ser olika på delaktighet. Engagemang och ledarskap visade sig vara viktiga faktorer som har stor påverkan på upplevelsen av delaktighet. Studien visade att skillnaden i hur man ser på delaktighet även påverkar alla andra områden i den systematiska kvalitetsutvecklingen på arbetsplatsen: När medarbetare tappa engagemang på grund av att de inte upplever möjligheter till delaktighet, påverkas samtliga värderingar i hörnstensmodellen. En slutsats som drogs har varit att det krävs samsyn kring vad delaktighet innebär på arbetsplatsen för att kunna arbeta för en bättre upplevelse av delaktighet hos medarbetaren. att upplevelsen av delaktighet ligger hos medarbetaren

Abstract [en]

The purpose of this study has been to explore whether the perception of what participation means differs between employees and leaders and whether any differences in the perception of the concept of participation can impact quality improvement in the workplace in general.

This case study was based on Berman and Klefsjös (2012) cornerstone model, which is an interpretation of the concept of Total Quality Management. A survey was created based on research on participation, commitment and leadership. The results showed that participation is perceived differently by employees and leaders. Other factors that greatly influence the experience of participation are commitment and leadership. The study showed that the perception of participation also affects other fundamental values of quality improvement in the workplace. The experience of participation lies within the employee. By harmonizing the meaning of participation within the two groups, leaders can start working towards a better perception of the possibilities of participation in the workplace.

Place, publisher, year, edition, pages
2017. , p. 85
Keyword [en]
Participation, commitment, leadership, Total Quality Management, cornerstone model
Keyword [sv]
Delaktighet, engagemang, ledarskap, offensiv kvalitetsutveckling, hörnstensmodellen
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-31758Local ID: KA-V17-A1-011OAI: oai:DiVA.org:miun-31758DiVA, id: diva2:1147082
Subject / course
Quality Management and Leadership LO1
Educational program
Master Degree in Quality Management and Leadership TKLEA 60 higher education credits
Supervisors
Examiners
Note

2017-06-28

Available from: 2017-10-04 Created: 2017-10-04

Open Access in DiVA

fulltext(2589 kB)43 downloads
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CiteExportLink to record
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Citation style
  • apa
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Output format
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