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Ständiga förbättringar inom offentlig verksamhet: Äldreomsorgen
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
2017 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

I vårt nutida samhälle har ledarskap en stor betydelse i verksamheter eftersom det är viktigt hur ledaren strävar efter ständiga förbättringar och samtidigt kunna leda sina medarbetare genom att nå verksamhetens uppsatta mål. Det gäller bara inte att arbeta med ständiga förbättringar och att en ledare ska leda sina medarbetare inom en verksamhet. En ledare och medarbetare måste också känna sig motiverade att gå till arbetsplatsen och känna att de bidrar med något i verksamheten. Syftet med denna studie var att undersöka hur ledaren arbetar med ständiga förbättringar kopplat till verksamhetens uppsatta mål. I studien tillämpas både en kvalitativ och en kvantitativ metod där ledarna intervjuades och medarbetarna deltog i enkätundersökningar.

Studien visar hur ledarna arbetar med ständiga förbättringar kontinuerligt genom att lyfta upp avvikelse, rutiner, mål och fattande beslut tillsammans med medarbetarna i olika mötesforum. Avslutningsvis visade denna studie att det är viktigt att ledarna är lyhörd, arbetar utifrån behov, ger feedback och önskemål för att en skapa en positiv spiral i organisationen långsiktigt vilket också är en ständig förbättring för att nå verksamhetens mål.

Abstract [en]

Nowadays in our society, leadership has a great importance in organisations because it is important how the leader strives for continuous improvement, while at the same time managing their employees by reaching the organisation's set goals. It just does not apply to only work with continuous improvements and that a leader should manage their employees within an organisation. A leader and employee must also feel motivated to go to the workplace and feel that they contribute something in the organisation. The purpose of this study was to investigate how the leader is working with continuous improvements related to the organisation's set goals. The study applies both a qualitative and quantitative method which the leaders were interviewed and the employees participated in questionnaires.

The study shows how the leaders continually work with continuous improvement by discussing deviations, routines, goals and taking decisions together with employees in different meeting forums. In conclusion, this study showed that it is important that the leaders are responsive, working according to the needs, giving feedback and desires to create a positive spiral in the organisation in the long term, which is also a continuous improvement to achieve the organisation´s goals.

Place, publisher, year, edition, pages
2017. , p. 76
Keywords [en]
Continuous improvement, Quality management, Total quality management, Healthcare
Keywords [sv]
Ständig förbättring, kvalitetsteknik, äldreomsorg, sjukvård
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-31669Local ID: KA-V17-A1-003OAI: oai:DiVA.org:miun-31669DiVA, id: diva2:1143825
Subject / course
Quality Management and Leadership LO1
Educational program
Master Degree in Quality Management and Leadership TKLEA 60 higher education credits
Supervisors
Examiners
Note

2017-06-28

Available from: 2017-09-22 Created: 2017-09-22

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Dawodi, Mehrnaz
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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