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Kvalitetsutveckling i kommunal verksamhet: Hinder och möjligheter vid implementering av en ny styr- och ledningsfilosofi
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
2017 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

År 2014 valde Söderhamns kommun att anta en ny styr- och ledningsfilosofi baserad på värderingar som ökat medborgarfokus, medarbetares engagemang samt en verksamhet präglad av tillit i alla led. Dessa värderingar utgör även grunden för offensiv kvalitetsutveckling och förändringsledning. Syftet med denna kvalitativa fallstudie var att erhålla mer kunskap kring implementeringen av den nya filosofin samt hur organisationens högre ledning upplevde förändringsarbetet. Åtta chefer har intervjuats. De semistrukturerade intervjuerna har sedan transkriberats och sammanställts varpå empirin har tolkats utifrån ett hermeneutiskt perspektiv med utgångspunkt i arbetets teoretiska ramverk. Resultatet visade att förändringsarbetet är komplext till sin natur och att ledarna tolkat och arbetat med värderingarna på olika sätt, vilket skulle kunna ses som skillnader i såväl individuell som organisatorisk mognadsnivå. Vidare har kommunen en ekonomistyrning som ännu inte anpassats efter den nya filosofin. Författarna drar slutsatsen att de begrepp som präglar kommunens värderingar lätt blir abstrakta och svåra att översätta i praktisk handling samt att det finns utrymme för förbättringar inom implementeringsarbetet.

Abstract [en]

In 2014, the municipality of Söderhamn initiated a new control and management philosophy, characterized by core values such as increased citizen focus, employee commitment and trust in all operative aspects. These values are the same as the core values of Total Quality Management and leadership for change. The purpose of this qualitative case study was to gain more knowledge about the work involved in implementing the management philosophy as well as the experiences of senior management. Eight managers were interviewed. These semi-structured interviews were then transcribed and collected, after which the empiricism has been interpreted from a hermeneutic perspective based on the theoretical framework of the study. The results indicate that the change process is complex and the leaders have interpreted the guiding values differently, leading to the conclusion that there are differences in the degree of matureness between individuals as well as within the organisation. Moreover, the financial steering in the municipality is not yet accustomed to the new philosophy/ management. The authors conclude that the concepts characterizing the values of the municipality easily become abstract and are hard to implement in practise and, furthermore, there is capacity for improvement in the implementation work.

Place, publisher, year, edition, pages
2017. , p. 79
Keyword [en]
Proactive quality development, TQM, change management, trust-based governance, case study, complex organisations.
Keyword [sv]
Offensiv kvalitetsutveckling, TQM, förändringsledning, tillitsbaserad styrning, kvalitativ fallstudie, komplexa organisationer.
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-31667Local ID: KA-V17-A1-002OAI: oai:DiVA.org:miun-31667DiVA, id: diva2:1143817
Subject / course
Quality Management and Leadership LO1
Educational program
Master Degree in Quality Management and Leadership TKLEA 60 higher education credits
Supervisors
Examiners
Note

2017-06-28

Available from: 2017-09-22 Created: 2017-09-22

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Samuelsson, Ann-KatrinWijk, Caroline
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CiteExportLink to record
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