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Labour (im)mobility and the accumulation of knowledge in hotel companies
Mid Sweden University, Faculty of Human Sciences, Department of Tourism Studies and Geography.ORCID iD: 0000-0001-6176-3595
2016 (English)Conference paper, Oral presentation with published abstract (Other academic)
Abstract [en]

This paper deals with labour mobility among hotel staff and how it affects the accumulation of knowledge and, by extension, how it impacts on the quality of service in hotel companies. The empirical basis is made up of case-studies of three hotel companies located in different geographical settings; a small seasonal hotel located in the county of Jämtland, mainly attracting Swedish ski tourists; a luxury hotel in Stockholm catering to business travelers and celebrities from all over the world; and an international chain hotel situated in a Stockholm suburb, serving a relatively diverse crowd. The aim of the paper is twofold: i) to critically examine the construction of knowledge in the tourism and hospitality literature on labour mobility and knowledge transfer, and ii) to demonstrate in what ways labour (im)mobility affects the accumulation of knowledge and service quality in the case-study hotels. 

Place, publisher, year, edition, pages
2016.
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:miun:diva-31655OAI: oai:DiVA.org:miun-31655DiVA: diva2:1143562
Conference
Forum för Arbetslivsforskning (FALF)13-15 juni 2016 i Östersund
Available from: 2017-09-21 Created: 2017-09-21 Last updated: 2017-09-22Bibliographically approved

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Zampoukos, Kristina
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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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