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Quality culture deployment: using behaviours to explain, diagnose and improve a quality culture
Linköpings Universitet.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.ORCID iD: 0000-0001-7621-2649
SIQ.
2017 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703Article in journal (Refereed) Epub ahead of print
Abstract [en]

Purpose – Today’s organizations face the challenge of measuring the right things and then using those measurements as a starting point to work with improved quality. The failure to generate a shared value base is pointed out as one main cause for the inability to effectively apply Quality Management and Lean within organizations, thus it appears central to measure these values. However, the measuring of values and behaviours, seems to be missing within both concepts. Therefore, there is a need for a tool that measures not only quality values, but also behaviours that support or obstruct a quality culture. The purpose of this paper is to describe how a measuring tool which measures Quality Culture can be designed and structured. Methodology/approach – A project with the aim to measure and develop Quality Culture started in 2015 by three Swedish universities/institutes and seven organizations. During several workshops quality values and supportive and obstructive behaviours were developed and described. This resulted in a survey where employees of the participating organizations ranked performance and importance of the described behaviours. The results were presented and discussed in a fourth workshop. Findings – A framework of behaviours and a measurement tool for a Quality Culture are presented in this paper. Originality/value – The framework of behaviours, supporting or obstructing a Quality Culture, is original and may be very useful to diagnose and develop a Quality Culture.

Place, publisher, year, edition, pages
2017.
Keyword [en]
Quality Culture, Quality Values, Behaviour, Measur ing Tool, Collaboration
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-31409DOI: 10.1108/IJQSS-02-2017-0008OAI: oai:DiVA.org:miun-31409DiVA: diva2:1133774
Available from: 2017-08-16 Created: 2017-08-16 Last updated: 2017-08-18Bibliographically approved

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Bäckström, Ingela
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Department of Quality Technology and Management, Mechanical Engineering and Mathematics
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf