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Systemförvaltning med en agil metod: En fallstudie om Scrum inom systemförvaltning
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
2017 (Swedish)Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

At present, the area of agile management methods is a relatively unexplored area. The purpose of this study has been to investigate how well suited agile methods are for use in IT-maintenance. This has been done by collecting material on the subject, which acted as a base for a case study. In the study, the collected material from the investigated company, external companies and observations performed at the investigated company has been analyzed against existing theory in the field. Furthermore, conclusions have been drawn from information gathered during the course of the study. Based on this survey, it can be noted that in the activities that were investigated, an implemented agile method can add value to the maintenance operation. These added values present themselves in the form of a better and clearer structure, better communication and more effective working methods. One of the biggest challenges of agile agility in management has proved to be cross-functionality in the team. In this case as well as in other theoretical cases, the lack of cross functionality has been something identified. The theoretical cases show that the introduction of an agile method helps maintenance teams to become cross-functional. In the business investigated in this study, there were only indications stating that the business had started a transition to a cross-functional team. The fact that no definitive link between agile methods and transition to cross-functionality was identified in this case is considered to be due to the fact that the agile work was at an earlier stage. In conclusion, this study shows that agile methods are well-suited for use in maintenance, but some modifications to the agile approach need to be implemented.

Abstract [sv]

I dagsläget är området agila metoder inom systemförvaltning ett relativt outforskat område. Syftet med denna studie har varit att undersöka hur väl lämpade agila metoder är för en förvaltande verksamhet. Detta har gjorts genom att bakgrundsmaterial i ämnet samlats in, för att bilda en teoretisk grund för en fallstudie. I studien har det insamlade materialet från det undersökta företaget, externa företag samt egna observationer som utförts på fallföretaget analyserats gentemot existerande teori inom området, varefter egna slutsatser dragits. Utifrån studien kan det konstateras att i den verksamhet som undersökts har en implementerad agil metod tillfört värde till verksamheten. Detta i form av en bättre och tydligare struktur, bättre kommunikation och ett effektivare arbetssätt. En av de största utmaningarna med att arbeta agilt inom systemförvaltning har visat sig vara tvärfunktionalitet i teamet. I detta fall såväl som i andra teoretiska fall har avsaknaden av tvärfunktionalitet varit något som identifierats. De teoretiska fallen påvisar att införandet av en agil metod har hjälpt förvaltningsteamen att bli tvärfunktionella. I verksamheten som undersöktes uppmärksammades enbart indikationer på att verksamheten påbörjat en övergång till ett tvärfunktionellt team. Att ingen definitiv koppling mellan agila metoder och övergång till tvärfunktionalitet identifierades i detta fall anses bero på att det agila arbetet befann sig i ett tidigare skede. Avslutningsvis styrker studien att agila metoder är väl lämpade för användning inom systemförvaltning, men vissa modifikationer i det agila arbetssättet behöver genomföras.

Place, publisher, year, edition, pages
2017. , 61 p.
Keyword [en]
Scrum, Agile methods, IT-maintenance
Keyword [sv]
Scrum, agila metoder, Systemförvaltning
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:miun:diva-31374Local ID: IG-V17-G3-017OAI: oai:DiVA.org:miun-31374DiVA: diva2:1130764
Subject / course
Industrial Organization and Economy IE1
Educational program
Master of Science in Industrial Engineering and Management TINDA 300 higher education credits
Supervisors
Examiners
Available from: 2017-08-11 Created: 2017-08-11 Last updated: 2017-08-11Bibliographically approved

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Citation style
  • apa
  • harvard1
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Output format
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