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Doing, Using, Interacting - Towards a New Understanding of Tourism Innovation Processes
Mid Sweden University, Faculty of Human Sciences, Department of Tourism Studies and Geography. Department of Social and Economic Geography, Uppsala University. (ETOUR)ORCID iD: 0000-0002-0720-8037
2017 (English)In: Driving tourism through creative destinations and activities  / [ed] A. Kiralova (Ed.), IGI Global , 2017Chapter in book (Refereed)
Abstract [en]

Innovation is a critical factor for long-term economic development, also in tourism. Based on two commonly referred to modes of innovation (Jensen et al., 2007), that is, two types of innovation processes: Science, Technology and Innovation (STI) and Doing, Using and Interacting (DUI), this chapter examines the processes that lead to new products and services in a tourism context. Based on this, DUI seems to capture the essence of innovation in tourism enterprises better than STI, as it acknowledges the intrinsic nature of services and the typical size and working modes of touristic actors. The case study of Icehotel furthermore, illustrates how working in partnerships and in close cooperation with customers enhances the advantages of the DUI model. The handling of externally induced events and difficulties and the critical partnerships are better understood through the DUI than the STI lens. The DUI-framework leads to a more correct picture of tourism innovation, and could also provide a better guidance for policy processes in the field. 

Place, publisher, year, edition, pages
IGI Global , 2017.
Keyword [en]
Innovation Process, Innovation Management, Tourism Innovation, Modes of Innovation, Doing Using Interacting-Mode, DUI, Knowledge, Networks, Customer-driven Innovation, Open Innovation, Icehotel
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:miun:diva-31353OAI: oai:DiVA.org:miun-31353DiVA: diva2:1130308
Available from: 2017-08-09 Created: 2017-08-09 Last updated: 2017-09-15

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