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Problematizing the participatory subject in demands driven development of public sector
Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
2014 (English)In: Innovation and the Public Sector, IOS Press , 2014, Vol. 21, 66-75 p.Conference paper, Published paper (Refereed)
Abstract [en]

This paper concerns the construction of the individuals to whom public e-services are aimed, and who are expected to participate in demands driven development of public sector. The argument is that these individuals are differently positioned in relation to and have different prerequisites to participate in demands driven development processes, and that this has to be taken into account by practitioners who are working demands driven development of public sector. The aim of the paper is thus to address the need to acknowledge differences in individual users' possibilities to participate in the development of public sector through opening up and critically analyze categories indicating participants - e.g. 'users', 'citizens' or 'practitioners'. This is done through a discourse theoretical analysis of a text; the Swedish Guidelines for Demands Driven Development. The analysis of the text shows that the dominant category signifying a participatory subject is 'target group(s)', which is articulated according to four different themes. However, none of these themes articulates an unpacking of the category 'target group(s)', and the term is instead used to signify everyone as if these were alike and had the same prerequisites and possibilities to participate in demands driven development processes - in discourse theoretical terms 'target group(s) works as an empty signifier. In this way differences between the individuals who are included in the category are hidden, and practitioners are left with no guidelines for how to deal with these.

Place, publisher, year, edition, pages
IOS Press , 2014. Vol. 21, 66-75 p.
Keyword [en]
Demands driven development, Discourse analysis, Empty signifier, Participatory subject, Public e-services
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:miun:diva-31042DOI: 10.3233/978-1-61499-429-9-66Scopus ID: 2-s2.0-85019666497ISBN: 9781614994282 (print)OAI: oai:DiVA.org:miun-31042DiVA: diva2:1116935
Conference
Joint Workshop on Electronic Government and Electronic Participation, IFIP EGOV 2014 and ePart 2014; The Lloyd Institute, Trinity College, College GreenDublin; Ireland; 1 September 2014 through 3 September 2014
Available from: 2017-06-28 Created: 2017-06-28 Last updated: 2017-06-28Bibliographically approved

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Gidlund, Katarina L.

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf