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Not always a quick fix: The impact of employing temporary agency workers on retention in the Australian aged care workforce
Flinders Univ S Australia, Adelaide, Australia.
Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences. Univ Gävle, Gävle.ORCID iD: 0000-0002-7798-1981
Flinders Univ S Australia, Adelaide, Australia.
2017 (English)In: Journal of Industrial Relations, ISSN 0022-1856, E-ISSN 1472-9296, Vol. 59, no 1, p. 85-103Article in journal (Refereed) Published
Abstract [en]

The use of external labour such as temporary agency workers in the general workforce has increased in recent decades, but comparatively little is known about their impact within the aged care workforce. This article analyses quantitative data from a census of aged care facilities and a large-scale survey of their workforce regarding the use and impact of temporary agency workers on internal workers. It demonstrates that employing temporary agency workers helps address labour shortages generally and skill shortages in particular. However, it has a negative impact on the job satisfaction of internal personal care workers - a predictor of an increase in intention to leave. In contrast, there was little impact on internal nurse satisfaction. The use of temporary agency workers could therefore create a paradox: increasing personal care worker numbers in the short term, but negatively impacting on their retention in the long term. Given the need for an expanded and sustainable aged care workforce, this finding has important implications for organisations, policy and unions.

Place, publisher, year, edition, pages
2017. Vol. 59, no 1, p. 85-103
Keywords [en]
Aged care, intention to leave, retention, temporary agency workers, work externalisation
National Category
Sociology
Identifiers
URN: urn:nbn:se:miun:diva-30652DOI: 10.1177/0022185616673867ISI: 000395447400005Scopus ID: 2-s2.0-85014665110OAI: oai:DiVA.org:miun-30652DiVA, id: diva2:1090421
Available from: 2017-04-24 Created: 2017-04-24 Last updated: 2017-04-25Bibliographically approved

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Svensson, Sven

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  • apa
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  • de-DE
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  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
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Output format
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  • asciidoc
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