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Do the Arabian Customers Who Belong to Similar Markets Differ in theEvaluation of Banking Service Quality?
European Centre for Economic Studies of the Arab Orient, Sweden.ORCID iD: 0000-0002-3321-3366
2015 (English)In: International Journal of Euro-Mediterranean Studies, ISSN 1855-3362, E-ISSN 2232-6022, Vol. 8, no 1, 25-41 p.Article in journal (Refereed) Published
Abstract [en]

The main purpose of this paper is to study the customers’ evaluation from three similar markets, aiming at finding significant differences among three types of answers. Service quality was measured by using an existing scale from the literature, thus servperf was selected to evaluate three types of answers. Customers of this study came from three similar markets: the Kingdom of Saudi Arabia, the United Arab Emirates and Kuwait. spss was used to analyze the data and one-way anova was run to investigate differences among the groups. The findings showed that there were significant differences between the three groups. Also, the results indicated that except empathy, all other four dimensions showed partial differences

Place, publisher, year, edition, pages
2015. Vol. 8, no 1, 25-41 p.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:miun:diva-30432OAI: oai:DiVA.org:miun-30432DiVA: diva2:1079238
Available from: 2017-03-07 Created: 2017-03-07 Last updated: 2017-03-08Bibliographically approved

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Nourallah, Mustafa
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf