Lean from the first-line managers’ perspective – assuredness about the effects of Lean as a driving force for sustainable change
2016 (English)Conference paper (Refereed)
Abstract Purpose: The purpose of this article is to present the results from a survey concerning first-line managers’ assuredness about the effects of Lean after two years of Lean application in a Swedish healthcare organization. The purpose is also to reflect about assuredness as a driving force for sustainable change.
Methodology/Approach: Questionnaires were sent to all first-line managers in a healthcare organization in order to investigate how these managers consider their role, ability and conditions to create change according to Lean. The questionnaire included a question with 16 statements about how assured these managers were about the effects of Lean that will be presented in this paper.
Findings: The study showed that the majority of the first-line managers in this particular healthcare organization were assured that developmental work supported by Lean contributes to a higher patient focus, supports first-line managers with useful tools and methods, contributes to the development of an improvement culture and that the Lean concept in general is a support in improvement work.
Practical implications: The question can either be used separately or as a part of an entire questionnaire in healthcare organizations. Asking first-line managers about their assuredness about the effects of Lean on a regular basis is one way suggested to follow the Lean process from their perspective. The survey question might encourage discussions about the process of Lean and hopefully contribute to a greater understanding about the importance of assuredness and about the desired effects when applying Lean.
Category: Case study
Place, publisher, year, edition, pages
Lean, Lean healthcare, leadership, Lean applications, first-line managers, assuredness.
Reliability and Maintenance
IdentifiersURN: urn:nbn:se:miun:diva-30401OAI: oai:DiVA.org:miun-30401DiVA: diva2:1078680
19th QMOD/ICQSS Conference 2016, Rome, Italy, 21-23 September, 2016