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Using the employee satisfaction survey as a tool for building organizational culture
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.ORCID iD: 0000-0001-5610-2944
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.ORCID iD: 0000-0001-7621-2649
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.ORCID iD: 0000-0002-8731-8040
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
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2016 (English)In: EurOMA Conference Proceedings: Interactions, 2016, 2016Conference paper, Published paper (Refereed)
Abstract [en]

There is a strong relationship between employee satisfaction and organizational results and using an employee surveys effectively could support quality improvements and organizational culture. The purpose of this paper is to present an employee satisfaction survey designed to change organizational culture and co-worker behaviors. Included in the analysis are results from that survey focusing on culture and leadership. The results show that asking a different kind of questions in an employee satisfaction survey and analyzing the results in more detail could give an organization a management tool to be used both to monitor and to build organizational culture.

Place, publisher, year, edition, pages
2016.
Keywords [en]
Lean, employee satisfaction survey, organizational culture
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-29357OAI: oai:DiVA.org:miun-29357DiVA, id: diva2:1050256
Conference
23rd International Annual EurOMA Conference, June 17-22, 2016, Trondheim, Norway
Projects
Simply Lean
Funder
Knowledge FoundationAvailable from: 2016-11-28 Created: 2016-11-28 Last updated: 2016-12-02Bibliographically approved

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Authority records BETA

Ingelsson, PernillaBäckström, IngelaSnyder, KristenHedlund, ChristerLilja, Johan

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Ingelsson, PernillaBäckström, IngelaSnyder, KristenHedlund, ChristerLilja, Johan
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Department of Quality Technology and Management, Mechanical Engineering and Mathematics
Reliability and Maintenance

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf