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Att köpa en framtid: En flerfallstudie av kommuners processer för avtalsuppföljningar gällande upphandlade HVB
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
2016 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Syftet med denna studie har varit att bidra med kunskap kring hur ett ökat processfokus kan förbättra avtalsuppföljning i offentlig sektor. Som metod valdes en kvalitativ flerfallstudie där tre kommuners uppföljningar av avtal rörande hem för vård och boende (HVB) för ungdomar studerades. Genom studien belystes den komplexitet som omgärdar uppföljning av vårdavtal inom offentlig verksamhet. Tidigare studier har även belyst den utsatthet som omringar placerade ungdomar och visat på behovet av att säkerställa kvalitet i den vård kommunerna avtalar om. Ett sätt att hantera denna komplexitet skulle kunna vara att tillämpa ett systemteoretiskt synsätt, med de värderingar, verktyg och arbetssätt som kännetecknar offensiv kvalitetsteknik. Studiens resultat visar att ett ökat processfokus med processledning som arbetsmetod skulle kunna fungera som ett stöd i ett fortsatt och fördjupat arbete med kvalitet avseende avtalsuppföljningsprocessen.

Abstract [en]

The aim of this study has been to contribute with knowledge regarding in what way a processorientation can improve the way public sector manage contracts. As a method a qualitative multicasestudy was used. Three municipalities, and the way they manage contracts with residential carehomes for children and young persons (HVB) was studied. The study showed a complex situation surrounding the carecontract management in public sector. As a way of handling this complex situation the municipalities would gain from using a systems thinking, with the values, tools and workmethods that characterizes Total Quality Management. With an increased processorientation using processmanagement as a tool, the municipalities could improve the quality in their process for managing contracts.

Place, publisher, year, edition, pages
2016. , 55 p.
Keyword [en]
Contract management, Public sector, Residential Carehomes for Children and young People, Systems thinking, Process management
Keyword [sv]
Avtalsuppföljningar, offentlig sektor, hem för vård och boende (HVB), systemsyn, processledning
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-29058Local ID: KA-V16-AI-011OAI: oai:DiVA.org:miun-29058DiVA: diva2:1033410
Subject / course
Quality Management and Leadership LO1
Supervisors
Examiners
Available from: 2016-10-06 Created: 2016-10-06

Open Access in DiVA

fulltext(1695 kB)53 downloads
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File name FULLTEXT01.pdfFile size 1695 kBChecksum SHA-512
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Type fulltextMimetype application/pdf

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Department of Quality Technology and Management, Mechanical Engineering and Mathematics
Reliability and Maintenance

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf