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Coachning för verksamhetsutveckling: Coachningsmodeller
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
2016 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

För att möta kraven från en allt mer konkurrensutsatt och global marknad bedrivs någon form av förbättrings- eller förändringsarbete i dagens organisationer. En grundläggande förutsättning för att nå framgång i arbetet med verksamhetsutvecklingen är ett engagerat, synligt och tydligt ledarskap. Ledarens viktigaste roll i utvecklingsarbetet är att motivera, coacha och utveckla individer och team.

Syftet med den här studien är att hjälpa till att skapa en större förståelse om hur coachning kan användas för verksamhetsutveckling. Detta genom att utföra en forskningsöversikt över olika coachningsmodeller och definiera vad en coachningsmodell är samt analysera hur de kan användas i arbetet med verksamhetsutveckling. Resultatet av studien visade att en coachningsmodell är vanligtvis fasindelad. Det handlar om en förtroendebaserad lärprocess som sker mellan coach och mottagaren av coachningen. En coachningsmodell bygger på en utveckling av människan och/eller processen. Detta sker via öppna, relevanta frågeställningar som ska vara baserade på situation och målsättning. Studien visar att det finns olika användningsområden för coachningsmodellerna. De kan hjälpa till att utveckla ett beteende, utveckla individen, processen eller hela systemet. Det finns även starka kopplingar mellan de studerade coachningsmodellerna och hur verksamhetsutveckling kan bedrivas. Exempelvis tas vikten av samspel mellan coach, ledare, medarbetare och kund upp. Att coacha varandra genom hela kedjan leder till processutveckling som i sin tur gynnar kunden. Anpassa frågorna i coachningssamtalet mot verksamhetens mål och använd coachningen för att arbeta med ständiga förbättringar i små steg, tänk i banor som PDSA-hjulet.

Abstract [en]

To meet the demands of an increasingly competitive and global market, today’s organizations operates some form of improvement or change management. A basic prerequisite for success in the work with business development is a committed, visible and clear leadership. The leader's most important role in the development process is to motivate, coach and develop individuals and teams.The purpose of this study is to help create a greater understanding of how coaching can be used for business development. This by performing a research on different coaching models and define what a coaching model is and analyze how it can be used in the process of business development. The results of the study showed that a coaching model is usually phased. It is about a trust-based learning process that takes place between the coach and the recipient of coaching. A coaching model is based on the development of the human and/or the process. This is done through open, relevant framing of questions which should be based on the situation and the objectives. The study shows that there are different uses for coaching models. They can help develop a behavior, developing the individual, the process or the entire system. There are also strong links between the studied coaching models and how organizational development may be pursued. For example, the importance of interaction between the coach, leader, employee and customer is mentioned. To coach one another through the whole chain, is leading to process development which in turn benefits the customer. Customizing the questions in the coaching conversation toward the organization’s goals and use coaching to work with continuous improvements in small steps, like PDSA cycles.

Place, publisher, year, edition, pages
2016. , 59 p.
Keyword [en]
Coaching, Coaching models, TQM/ Total Quality Management, Lean Leadership
Keyword [sv]
Coachning, Coachningsmodeller, TQM/Offensivkvalitetsutveckling/Hörnstensmodellen, Lean Ledarskap
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-29033Local ID: KA-V16-A1-002OAI: oai:DiVA.org:miun-29033DiVA: diva2:1032950
Subject / course
Quality Management and Leadership LO1
Supervisors
Examiners
Available from: 2016-10-05 Created: 2016-10-05 Last updated: 2016-10-05

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf