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Is Innovation the Future of Quality Management?: Searching for signs of quality and innovation management merging
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics. (Kvalitetsteknik)ORCID iD: 0000-0002-5431-0392
Resonans A/S, Copenhagen, Denmark.
Amplify, Åre.
Styrkebaserad.org, Östersund.
2017 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 9, no 3-4, p. 232-240Article in journal (Refereed) Published
Abstract [en]

Purpose: Upcoming as well as mature industries are facing pressure as regards successfully managing operational excellence, and, at the same time, driving and managing innovation. Quality management concepts and practices’ ability to tackle this challenge have been questioned. It has even been suggested that there is a need to provide and promote an updated/changed, and even re-branded, version of Total Quality Management, merging quality management (QM) and innovation management (IM). Can such a shift then actually be spotted? The purpose of this paper is to explore and see if there are any signs suggesting that QM and IM actually are about to merge. Design/methodology/approach: The study is based on literature reviews, document studies and interviews. Findings: The paper highlights three signs indicating that QM and IM indeed are approaching each other, and that it is a movement driven from both sectors, e.g., in the work with new ISO-standards and the Toyota Kata framework. Originality/value: The indicated development has fundamental and extensive practical implications. It will for example have to be followed by a similar merging of the two fields in the educational system, and in the competences of future managers.

Place, publisher, year, edition, pages
2017. Vol. 9, no 3-4, p. 232-240
Keywords [en]
Quality Management, Innovation Management, Organizational Ambidexterity, Toyota Kata, ISO
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:miun:diva-29001DOI: 10.1108/IJQSS-03-2017-0024ISI: 000413093900002Scopus ID: 2-s2.0-85029850584OAI: oai:DiVA.org:miun-29001DiVA, id: diva2:1006646
Conference
19th QMOD-ICQSS conference, ‘Building a culture for quality, innovation and sustainability’, Rome, 2016
Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2017-12-12Bibliographically approved

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Lilja, Johan

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