miun.sePublikasjoner
Endre søk
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Four decades of research on quality: summarising, Trendspotting and looking ahead
Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.ORCID-id: 0000-0002-8839-2816
Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.ORCID-id: 0000-0001-7621-2649
2019 (engelsk)Inngår i: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371Artikkel i tidsskrift (Fagfellevurdert) Epub ahead of print
Abstract [en]

The purpose of this paper is to identify and depict the key areas around which research on quality has orbited during the past 37 years. Additionally, this paper aims to explore longitudinal patterns and trends in the identified key areas. Thereby, this study aims to present new perspectives on the foundational elements and evolutionary patterns of research on quality as well as future directions. The paper applies data- and text modelling methodology to a chronological dataset covering 37 years and consisting of scientific journals specialising in research on quality; it also includes scientific journals with a broader spectrum of operations management (OM) research. The study identifies seven central topics around which research on quality has centred during this time period: Service Quality & Customer Satisfaction; Process design & Control; ISO Certification & Standards; TQM - Implementation, Performance & Culture; QM - Practices & Performance; Reliability, Costs, Failure & Problems and Excellence - BEMs, Quality Awards & Excellence in Higher Education. The results also show that the total number of entries has risen constantly since 1980; however, there was a period of decline between 2000 and 2012, indicating that after almost four decades, research on quality is still vibrant and relevant.

sted, utgiver, år, opplag, sider
2019.
Emneord [en]
QM, quality management, TQM, total quality management, service quality, quality movement, text mining, big data
HSV kategori
Identifikatorer
URN: urn:nbn:se:miun:diva-37119DOI: 10.1080/14783363.2019.1655397ISI: 000482357000001OAI: oai:DiVA.org:miun-37119DiVA, id: diva2:1348700
Tilgjengelig fra: 2019-09-05 Laget: 2019-09-05 Sist oppdatert: 2019-09-05bibliografisk kontrollert

Open Access i DiVA

fulltext(2949 kB)66 nedlastinger
Filinformasjon
Fil FULLTEXT01.pdfFilstørrelse 2949 kBChecksum SHA-512
3d1d6dbc51ac2c6cfbc7b6b29caede230f247b2efd3c5e061d97134228e04a23869c45cc96bee3bcf5ef520ed3db954a2e6f725b55fc374f7023b1bab64a2b58
Type fulltextMimetype application/pdf

Andre lenker

Forlagets fulltekst

Personposter BETA

Carnerud, DanielBäckström, Ingela

Søk i DiVA

Av forfatter/redaktør
Carnerud, DanielBäckström, Ingela
Av organisasjonen
I samme tidsskrift
Total quality management and business excellence (Online)

Søk utenfor DiVA

GoogleGoogle Scholar
Totalt: 66 nedlastinger
Antall nedlastinger er summen av alle nedlastinger av alle fulltekster. Det kan for eksempel være tidligere versjoner som er ikke lenger tilgjengelige

doi
urn-nbn

Altmetric

doi
urn-nbn
Totalt: 84 treff
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf