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Processorienterad kultur: Mätmetod över beteenden som driver resultat i en processorienterad kultur
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
2019 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Iden till arbetet fick författarna från en föreläsning om kultur (SIQ & SKI, 2018) och hur enligt Drucker kulturen i en organisation slår strategi utan problem. Syftet var att undersöka vilka beteenden som driver resultat i en processorienterad kultur, samt att utveckla en modell för att mäta detta.

 

Målet var att mäta beteende i organisationen för att hjälpa dem skapa en konkurrenskraftigare kultur och snabbare uppnå processorientering med en enkät i en kvantitativ pilotstudie. Trots att alla svarade var populationen får pilotstudien för liten för att ge signifikanta resultat. Studien bygger på teorin om kluster av fyra tillämpningar “fumlare”, “kartläggare”, “pratare” och “organiserare” från Hellström & Eriksson (2013) och resultaten redovisas i diagram och IPA-matris.

 

Slutasatsen är att organisationen lutar åt funktionsorientering, men strävar i riktning mot processorientering. Den sammanlagda bilden är att de tillhör klustret “pratare” med knapp marginal. De är dock på väg i riktningen att börja sin resa mot processorientering via fokus på kommunikation. Mätmodellen som används är i linje med forskning och ger svar på vilka hindrande och stödjande beteenden som finns i en organisation för en processorienterad kultur. Mätmodellen har även svagheten att den inte ger svar på andra frågor än för hörnstenen “att arbeta med processer” och att processorientering endast utgör en del av det som är en kvalitetskultur. 

Abstract [en]

The authors of this thesis got the idea to this projekt from a lecture and from Drucker´s quote “Culture eats strategy for breakfast”. The purpose was to investigate what behaviours that drives results in a process oriented culture, and to develop a model for measuring these behaviours.

 

The goal was to measure the behaviours in the organisation and to help them obtain a culture that exceed the culture of their competitors, and reaching process orientation using a quantitative survey in a pilot study. Even though we got answers from all participants in the survey, the population was too small to generate statistically significant results. The study is based on the theory of four clusters; “fumblers”, “talkers”, “organisers”, and “mappers” by Eriksson and Hellström (2013) and the results are displayed in diagrams and an IPA-matrix.

 

The conclusion is that the organisation leans towards function orientation, but they are striving towards becoming process orientated. The total picture the authors got is they belong to the cluster “talkers” with a slight margin. They are heading in the direction of becoming process orientated by focusing on their communication though. The model was designed using research about what behaviours have a positive or a negative effect on the processorientated culture of the organisation. The weakness of the model is that it only takes the cornerstone “working with processes” into account and does not measure the other perspectives of quality culture.

 

 

Place, publisher, year, edition, pages
2019. , p. 45
Keywords [en]
Process orientation, method of measuring, quality culture, behaviours
Keywords [sv]
Processorientering, Mätmetod, Kvalitetskultur, Beteenden
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-36999Local ID: KA-V19-A1-003OAI: oai:DiVA.org:miun-36999DiVA, id: diva2:1347087
Subject / course
Quality Management and Leadership LO1
Educational program
Master Degree in Quality Management and Leadership TKLEA 60 higher education credits
Supervisors
Examiners
Note

2019-07-26

Available from: 2019-08-30 Created: 2019-08-30 Last updated: 2019-08-30Bibliographically approved

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