miun.sePublikasjoner
Endre søk
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
The quality movements three operational paradigms - A text mining venture
Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.ORCID-id: 0000-0002-8839-2816
2020 (engelsk)Inngår i: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274XArtikkel i tidsskrift (Fagfellevurdert) Epub ahead of print
Abstract [en]

Purpose: This study aims to analyze four text-mining studies of quality management (QM) to illustrate and problematize how the research on quality has informed the quality paradigm since the 1980s. By understanding history, one can better manage current developments. Design/methodology/approach: The findings are based on a meta-analysis of four text-mining studies that explore and describe 11,579 research entries on quality between 1980 and 2017. Findings: The findings show that the research on quality during the past 30 years form a research paradigm consisting of three operational paradigms: an operative paradigm of backend quality orbiting around QM, total QM (TQM) and service quality; an operative paradigm of middle-way quality, circling around the International Organization for Standardization (ISO), business excellence frameworks (BEFs) and quality awards; and an operative paradigm of frontend quality, revolving around reliability, costs and processes. The operative paradigms are interconnected and complementary; they also show a divide between a general management view of quality and a hands-on engineering view of quality. The findings indicate that the research on quality is a long-lived standalone paradigm, supporting the notion of quality being a genuine academic entity, not a fashion or fad. Research limitations/implications: The empirical basis of the study is four text-mining studies. Consequently, the results and findings are based on a limited number of findings. Originality: Text-mining studies targeting research on quality are scarce, and there seem to be no prior models that depict the quality paradigm based on such studies. The perspectives presented here will advance the existing paradigmatic discourse. The new viewpoints aim to facilitate and deepen the discussion on current and future directions of the paradigm.

sted, utgiver, år, opplag, sider
2020.
Emneord [en]
Quality management, Quality movement, Quality paradigm, Quality research, Text mining
HSV kategori
Identifikatorer
URN: urn:nbn:se:miun:diva-36213DOI: 10.1108/TQM-05-2019-0134Scopus ID: 2-s2.0-85081328275OAI: oai:DiVA.org:miun-36213DiVA, id: diva2:1318443
Tilgjengelig fra: 2019-05-27 Laget: 2019-05-27 Sist oppdatert: 2020-03-25bibliografisk kontrollert
Inngår i avhandling
1. Text Mining The Quality Paradigm(s)
Åpne denne publikasjonen i ny fane eller vindu >>Text Mining The Quality Paradigm(s)
2019 (engelsk)Doktoravhandling, med artikler (Annet vitenskapelig)
Abstract [en]

The purpose of this thesis orbits around an examination of the formation of a quality paradigm. In this inquiry, the exploration and application of text mining have been used to provide new insights into quality as a paradigm.

The findings reveal the existence of unifying topics, around which research on quality has clustered, constituting the foundational pillars of an academic quality paradigm. These foundational pillars are operational paradigms that embody both epistemological perspectives and operational concerns regarding quality. The three operative paradigms upon which the quality paradigm rests are the operative paradigm of back-end quality (orbiting around: QM, TQM and service quality), the operative paradigm of middle-way quality (orbiting around: ISO, BEMs and Quality Awards) and the operative paradigm of front-end quality (orbiting around: Reliability, Costs and Processes). The three operative paradigms differ in their levels of abstraction, accountability and system-learning emphasis. However, the mutual purpose and aim of the three operative paradigms, and hence the paradigm as a whole, is to continuously control, assure and develop systems affecting quality initiatives in service of the customer(s).

The findings also indicate that the operative paradigms of back-end and front-end quality seem to be specializing and drifting apart, which might lead to a division of the quality paradigm into two separate paradigms.

The studies in this thesis also confirm the existence of changes in the focus and popularity of specific topics. However, the key epistemological findings are the central and perpetual research topics that are identified – supporting the supposition that research on quality truly constitutes a delimited and recognized research paradigm.

Furthermore, the studies show that research on quality expanded during the end of the 1980s and beginning of the 1990s, after which a contraction took place, followed by stability at the start of the 21st century. Consequently, it is found that research on quality entered a stable and mature phase in the 21st century, settling down as a distinctive and established research paradigm.

Finally, it is found that the exploration and application of text mining is a potent approach when probing the epistemological foundations of an academic discipline.

Abstract [sv]

Syftet med denna avhandling var att undersöka kvalitetsparadigmets uppbyggnad och utveckling. För ändamålet har text mining utforskats och tillämpats.

Resultaten påvisar en grund av förenande ämnen kring vilka kvalitetsforskningen har cirkulerat och som tillsammans utgör grundpålar för det akademiska kvalitetsparadigmet. Dessa grundpelare är operationella paradigm som innefattar både epistemologiska liksom praktiska perspektiv gällande forskningen om kvalitet. De tre operativa paradigmen som bär upp kvalitetsparadigmet utgörs av: det operativa paradigmet av styrningskvalitet (innefattande: QM, TQM och servicekvalitet), det operativa paradigmet av medelvägskvalitet (innefattande: ISO, utmärkelsemodeller och kvalitetspris) och det operativa paradigmet av brukarkvalitet (innefattande: tillförlitlighet, kostnader och processer). De tre paradigmen skiljer sig åt gällande abstraktionsnivå, ansvar och betoning av systemlärande. Det gemensamma syftet och målsättning för paradigmen är dock att kontinuerligt kontrollera, säkra och utveckla systempåverkande kvalitetsförbättringsinitiativ till gagn för kunden.

Resultaten indikerar även att det operativa paradigmet av styrningskvalitet respektive brukarkvalitet blir allt mer specialiserade och därmed glider isär. Vilket riskerar att slita itu kvalitetsparadigmet i två separata paradigm.

Studierna bekräftar även förekomsten av förändringar i popularitet liksom fokus för vissa ämnen. Den centrala epistemologiska iakttagelsen är dock de bestående och återkommande forskningsteman som identifierats som stärker tesen att kvalitetsforskningen verkligen utgör ett avgränsat och erkänt forskningsparadigm.

Studierna visar även att kvalitetsforskningen expanderade under slutet på 1980-talet och början av 1990-talet. Därefter skedde en nedgång i forskningsaktivitet som dämpades i början av 2000-talet, varefter stabilitet och mognad infunnit sig. Vilket kan ses som en ytterligare indikator för att ämnet etablerat sig som ett distinkt och erkänt forskningsparadigm.

Slutligen visar resultaten att utforskning och tillämpning av text mining är en kraftfull metod för att undersöka de epistemologiska grunderna i en akademisk disciplin.

sted, utgiver, år, opplag, sider
Sundsvall: Mid Sweden University, 2019. s. 118
Serie
Mid Sweden University doctoral thesis, ISSN 1652-893X ; 301
Emneord
Quality Paradigm, Quality Movement, Quality Revolution, Quality Management, QM, Total Quality Management, TQM, Business Excellence, Text Mining, Data Mining, Kvalitetsparadigm, Kvalitetsrörelsen, Kvalitetsteknik, Offensiv Kvalitetsutveckling, Text Mining, Data Mining
HSV kategori
Identifikatorer
urn:nbn:se:miun:diva-36209 (URN)978-91-88947-10-9 (ISBN)
Disputas
2019-06-14, Q221, Akademigatan 1, Östersund, 10:15 (engelsk)
Opponent
Veileder
Merknad

Vid tidpunkten för disputationen var följande delarbeten opublicerade: delarbete 5 inskickat, delarbete 6 inskickat.

At the time of the doctoral defence the following papers were unpublished: paper 5 submitted, paper 6 submitted.

Tilgjengelig fra: 2019-05-28 Laget: 2019-05-27 Sist oppdatert: 2019-05-28bibliografisk kontrollert

Open Access i DiVA

Fulltekst mangler i DiVA

Andre lenker

Forlagets fulltekstScopus

Personposter BETA

Carnerud, Daniel

Søk i DiVA

Av forfatter/redaktør
Carnerud, Daniel
Av organisasjonen
I samme tidsskrift
The TQM Journal

Søk utenfor DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric

doi
urn-nbn
Totalt: 112 treff
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf