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Situating trust challenges of online trade
Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationssystem och –teknologi.
2019 (engelsk)Inngår i: Records Management Journal, ISSN 0956-5698, E-ISSN 1758-7689, Vol. 29, nr 1-2, s. 272-286Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Purpose: This paper aims to offer an improved understanding of trust challenges in online trade, providing examples of issues that should be addressed for a trustworthy online environment. It also aims to illustrate how records and recordkeeping can contribute in terms of enabling trust and accountability. Design/methodology/approach: The paper is based on results from a self-ethnographic study of online trade (Engvall, 2017); the results are analyzed further. Kelton, Fleischmann and Wallace’s (2008) model for trust is used to gain a better understanding of the characteristics of the challenges and where they should be addressed. Findings: This paper recognizes that there are different types of trust challenges at different levels – individual, between clients and businesses and at a societal level – that should be addressed at these levels in different ways. Originality/value: This paper provides an understanding of trust challenges in the online environment. 

sted, utgiver, år, opplag, sider
2019. Vol. 29, nr 1-2, s. 272-286
Emneord [en]
Accountability, Online trade, Sustainability, Trust
HSV kategori
Identifikatorer
URN: urn:nbn:se:miun:diva-35811DOI: 10.1108/RMJ-07-2018-0019ISI: 000460540800018Scopus ID: 2-s2.0-85059519531OAI: oai:DiVA.org:miun-35811DiVA, id: diva2:1297118
Tilgjengelig fra: 2019-03-19 Laget: 2019-03-19 Sist oppdatert: 2019-03-25bibliografisk kontrollert

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