miun.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
What Quality Management can Learn from Designers about Being Qualitative
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering. (Kvalitetsteknik)ORCID iD: 0000-0002-5431-0392
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering. (Kvalitetsteknik)
Uppsala University, Uppsala.ORCID iD: 0000-0002-7409-8966
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering. (Kvalitetsteknik)ORCID iD: 0000-0003-2352-9006
2018 (English)In: Proceedings for Pin-C 2018, 2018Conference paper, Published paper (Refereed)
Abstract [en]

Quality Management (QM) initiatives and practices generally stress the importance of “focus on customers” and to “base decisions on facts”. However, in Western World QM practice it appears as if facts often become equivalent to numbers - “we need facts” becomes “we need to see it quantified in numbers” and “measuring is knowing”. In sharp contrast, the growing field of Design Thinking (DT) conclude that qualitative approaches are key when it comes to get closer to the citizens or customers, establish new levels of understanding, and thereby inspire new and better solutions. The purpose of this paper is to explore what quality management can learn from designers, and design thinking practice, about using more qualitative approaches for learning and in developing knowledge.

Place, publisher, year, edition, pages
2018.
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-35284OAI: oai:DiVA.org:miun-35284DiVA, id: diva2:1272076
Conference
The 5th Participatory Innovation Conference, PIN-C 2018, Eskilstuna, Sweden, 11-13 January 2018
Available from: 2018-12-18 Created: 2018-12-18 Last updated: 2018-12-19Bibliographically approved

Open Access in DiVA

fulltext(517 kB)135 downloads
File information
File name FULLTEXT01.pdfFile size 517 kBChecksum SHA-512
8aa0bf6cf11f20955a3ffd1566ed857118d4082419229deac5969e6f5a63105054fe7905703c25ed06cb55275bdc0911934e26c725031f7f46dac54af2d050f2
Type fulltextMimetype application/pdf

Authority records BETA

Lilja, JohanAbrahamsson, CamillaPalm, KlasHedlund, Christer

Search in DiVA

By author/editor
Lilja, JohanAbrahamsson, CamillaPalm, KlasHedlund, Christer
By organisation
Department of Quality Management and Mechanical Engineering
Reliability and Maintenance

Search outside of DiVA

GoogleGoogle Scholar
Total: 135 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 136 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf