The Swedish emergency call center fail in achieving government agreement regarding availability. In this project we evaluate different traffic management strategies using our designed discrete event simulation model, also supposed to apply as a traffic planning tool assisting daily issues. Outputs from the study has so far contributed to the managerial decision of implementing a new strategy, currently being evaluated. The result from this evaluation is statistical significant. As a result of our evaluation we have pinpointed some challenges of great value for the management team. For instance, if they measure sociological parameters, the model performance will be significantly improved.